Job Description

At HTSL Group, we ensure radiological safety and compliance for people, environments, and organisations, adding value and enhancing safety to help our customers achieve their strategic objectives. We offer a comprehensive radiological managed service that provides end-to-end solutions, products, and services for organisations where radiation is present.

The Business Support Officer will provide comprehensive administrative and operational support to ensure the effective delivery of business activities.

This role will act as a key interface between customers, suppliers, and internal stakeholders, supporting compliance with contractual obligations, facilitating efficient processes, and contributing to the achievement of departmental and organisational objectives.

Critical elements of the role are the ability to manage customer queries in a prompt, professional, and solution-focused manner. As well as ensuring administrative tasks are completed in a timely manner and communicated to the operational team to prevent workflow impediment.

Key Duties & Responsibilities

Serve as the primary point of contact for customers, responding to queries, requests, and complaints in a timely and professional manner.

Administer repair approvals and supplier approvals, ensuring adherence to established procedures.

Manage the preparation, coordination, and processing of supplier quotations and purchase orders (POs).

Support the review of contracts to confirm accuracy, compliance, and alignment with company standards.

Manage and respond to customer feedback, complaints, and non-conformance reports (NCRs), ensuring issues are resolved promptly and escalated appropriately when required.

Act as a liaison between customers, the calibration laboratory, and management, facilitating clear communication and alignment of activities.

Produce and distribute weekly Customer Service KPI reports in line with reporting requirements.

Raise purchase orders and proactively expedite with suppliers to ensure continuity of supply and operational efficiency.

Prepare and process invoicing across a range of contract types, from complex contracts (e.g., NEC3 frameworks) to ad-hoc customer purchase orders, ensuring accuracy and compliance with financial procedures.

Undertake initial contract reviews to identify key terms, obligations, and risks, ensuring compliance with internal policies and procedures. Liaise with relevant departments (e.g. legal, finance, operations) to escalate complex issues and support contract management processes throughout the contract lifecycle.

Provide coordination and administrative support for facilities management.

Undertake additional administrative duties as required to support business operations.

Key Skills and Competencies

Strong organisational and administrative capability with meticulous attention to detail.

Excellent verbal and written communication skills, with the ability to engage effectively at all levels.

Demonstrated ability to manage customer interactions with professionalism, diplomacy, and urgency.

Proven ability to accurately process customer purchase orders and invoicing in line with company procedures.

High level of proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and experience in the use of databases.

Analytical and problem-solving skills with a proactive and solution-focused approach.

Professional, resilient, and adaptable with a commitment to continuous improvement.

Highly proficient at task prioritisation and capable of completing a wide variety of tasks simultaneously

Ability to work in a high pressure environment

Experience

NVQ Level 3 Diploma in Business Administration (or equivalent) is essential.

Demonstrable experience in an administrative, business support, or customer service function within a corporate environment.

Proven experience of processing customer purchase orders and invoicing in line with defined procedures.

Experience in procurement or supplier management is advantageous.

Familiarity with KPI reporting is desirable

Experience within a high volume, low value service business would be valuable for this role

Job Types: Full-time, Permanent

Pay: 30,000.00-32,000.00 per year

Benefits:

Additional leave Company pension Life insurance
Experience:

Administrative: 5 years (required)
Work Location: In person