Job Description

Purpose of the Role:

As the Business Support Officer, you will play a key role in supporting the smooth and effective running of Capella's central operations. Your work will ensure strong governance, robust data protection practices, and high-quality organisational coordination--helping us deliver meaningful impact for the people we support.

You will be a trusted source of support to the Senior Management Team and Board, enabling strategic decision-making that advances our mission. Through strong administration, excellent organisation, and attention to detail, you will help safeguard our organisational integrity while contributing to a positive, collaborative charity environment.

Key Responsibilities:

Governance & Compliance

Maintain and update GDPR and data protection records, ensuring full compliance with legislation. Support the development, review, and implementation of organisational policies and procedures. Monitor compliance across departments and escalate issues as needed.
Assist with Net Zero data capture and sustainability reporting, contributing to Capella's environmental commitments.

Executive & SMT Support

Provide high-quality administrative support to the Senior Management Team (SMT), including diary management and PA support to the CEO. Coordinate Board and committee meetings: schedule, prepare agendas, collate papers, and take accurate minutes. Provide secretariat support to the board, ensuring governance processes are followed and records are maintained. Manage confidential information with discretion and professionalism.

Event & Project Support

Deliver executive-level event support, including planning, travel, logistics and documentation for internal and external events. Assist with organisational projects requiring administrative coordination, ensuring deadlines and quality standards are met. Support with booking venues, catering, and external planning.

Reporting & Documentation

Maintain accurate and up-to-date records for governance, compliance, and sustainability initiatives.

Prepare reports for SMT and Board meetings, including compliance summaries and progress updates.

Support data collection and analysis for organisational performance metrics.

Cross-Departmental Support

Collaborate with various departments to ensure alignment on data, policy, and compliance requirements. Provide administrative support for initiatives that span multiple departments, including digital transformation and sustainability projects.

Personal attributes

Highly organised, with exceptional attention to detail.

Professional, discreet and trustworthy when handling sensitive information.

Proactive and solution-focused, able to anticipate needs and take initiative.

Strong interpersonal skills, able to build positive relationships across teams.

Adaptable and resilient, comfortable managing multiple priorities in a fast-paced environment.

Committed to Capella's values and mission, with a genuine desire to make a difference.

Skills & Experience Required:

Strong organisational and administrative skills. Experience in governance or Board-level support. Ability to manage multiple priorities and deadlines. Proficiency in Microsoft Office and digital collaboration tools.

Desirable:

Experience in charity or non-profit governance. Familiarity with reporting and data capture Knowledge of GDPR and data protection principles.

Personal Attributes

Highly organised, reliable, and proactive. Discreet and professional when handling sensitive or confidential matters. Strong interpersonal skills, able to build positive relationships across diverse teams. Adaptable, solutions-focused, and able to remain calm under pressure. Committed to Capella's mission, values, and purpose. A genuine desire to support work that improves people's lives.

Other

This descriptor is a guide for the post holder but other appropriate duties may be necessary from time to time.

Values

Our people and our values are most important to us, so any member of our team must understand and live these values:

Tailored -

We always put people at the centre of our work.

Humour -

Great things can be achieved when we are happy and have fun.

Resilient -

Flexibility, confidence and creativity turn challenges into opportunities.

Integrity -

Passion and professionalism are vital for all involved in our organisation.

Value -

Everybody deserves respect and we are enriched through our differences.

Empathy -

Compassion and care are in everything we do.

Job Types: Full-time, Permanent

Pay: 28,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Employee mentoring programme Enhanced maternity leave Free parking On-site parking Referral programme Sick pay Work from home
Work Location: In person