Job Description

Overview

New Start Highland is a dynamic and leading social enterprise which creates opportunities for transformation in people's lives. Over the past 25 years New Start Highland has delivered a wide range of social services to transform Highland lives. New Start Highland also operates several commercial services to generate income to finance its charitable activities.

We are seeking a Business Support Officer to lead and support our growing business with concern for its operational efficiency and New Start Highland standards. In partnership with the New Start Highland Leadership Team the Business Support Officer will lead on aspects of Office Management, Group Infrastructure, and Compliance & Security.

Working Relationship

The Business Support Officer will work with the Chief Executive and the wider leadership team. The post-holder will be required to develop effective and positive working relationships with all New Start Highland departments, colleagues and customers.

Key Duties

Office Management

- Provide and develop accurate reports required for the NSH Leadership Team, and partner as required with departments at NSH to ensure data is accurate and timely.

- Responsible for NSH main reception, working with volunteers to manage this service.

- Manage and develop the conference room bookings at New Start Highland linking with The Yard Cafe for catering.

- Supervise contracts and providers for services such as consumables, minor office renovations and cleaning, including office equipment such as photocopiers, franking machine, etc.

- Lead in the procurement and ordering of office equipment and stationery, and consumables in the most cost-effective manner.

- Track staff issues and requests about the building, office facilities, fixtures and fittings, and ensure they are responded to in a timely manner.

Group Infrastructure

- In partnership with the NSH leadership team lead on communications with the outsourced IT provider for company IT requests, mobile phones, etc.

- Act as the point of contact for broadband and WIFI procurement, fixed asset registers, and other infrastructure required, and for company building services and suppliers.

- Partner with the Marketing team to manage internal digital platforms.

Compliance & Security

- Coordinate and ensure all managers comply with H&S procedures, mandatory training, fire evacuation plans, fire alarm testing, fire extinguishers.

- Oversee H&S responsibilities with the office premises (Carsegate)

- Risk assessments, health & safety checks, fire evacuation plans, fire alarm testing, fire extinguishers etc.

- Informing appropriate facility management works are carried out as required.

- Ensure compliance with documentation/records required for auditors of NSH.

Skills

- Excellent communication skills

- Exceptional written skills

- Excellent IT skills

- Exceptional organisational skills

- Knowledge of compliance requirements, including Health & Safety and Fire regulations

- Attention to detail

- Ability to work on own initiative, make decisions, work under pressure and meet deadlines

- Ability to organise and record workload independently

- The ability to deliver outcomes whilst maintaining the integrity and reputation of the organisation

- Ability to work well within a team - exchanging ideas and collaborating to achieve positive results.

- The ability to form and develop constructive relationships with people at all levels and from all backgrounds.

Experience

-

Working effectively in teams at all levels

- Experience in a similar role including office management

Approach

- An understanding of the organisation and willingness to live up to its values and aspirations

- A team player

- The ability to maintain good humour under pressure

- Progressive attitude to learning and an ongoing willingness to adapt and change as the organisation evolves

- Highly motivated

- Flexible and versatile

- Determined

- Ability to take responsibility and demonstrate accountability.

This role provides an engaging environment for individuals eager to develop their administrative expertise while contributing to the success of New Start Highland.

Job Types: Part-time, Permanent

Pay: 25,480.00-27,300.00 per year

Expected hours: 21 - 28 per week

Benefits:

Company pension Employee discount On-site parking
Work Location: In person