Job Description

Achieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities (Windsor & Maidenhead, Kingston and Richmond), we offer the freedoms of a social enterprise with the employment benefits of local government. To find out more about us

Business Support Officer Level 1

The role is responsible for providing support to the Health Services, including the Consultant Paediatricians plus the Multidisciplinary Team. Aspects of this role require specialist transcription typing skills including reports, letters and other correspondence which needs to be completed within set deadlines.

Operational area

Kingston and Richmond

Primary place of work

Moor Lane, KT9

Appointment type

Permanent

Business area

Business Support

Full time/Part time

Full-time

Salary from

\xc2\xa330,033 (SCP12)

Salary to

\xc2\xa331,440 (SCP15)

Hours

36

Estimated Interview date/s

W/C 22nd January 2024

Closing Date

14/01/2024

Ref No

1444

Documents

(PDF, 1081.98kb)

About the role

The role is hybrid, with an expectation that you operate mainly from the office, with the occasional mix of working from home, depending on work requirements. You will be working closely with other Business Support Officers and as part of a team, so it will be important for you to form strong working relationships to ensure that you are able to meet the statutory deadlines of the service.

Some of the key responsibilities will include:

• Transcription Typing
• Coordination for the Multidisciplinary Teams
• Updating Caseloads / Waiting Lists
• Oversight of Panels
• Managing and responding to requests received in the Business Support inbox.
• Fielding telephone calls and messages via email.

The role will require an individual to have strong admin and digital experience to undertake a range of these functions to ensure that they are providing excellent support to those in the directorate and to our children, young people and their families.

For further information about the role, please contact Emma Davis by email for an informal conversation.

About you

The role is fast paced and you will be required to work with a variety of customers in and outside of Achieving for Children. The ideal candidate would need to have the following attributes.

• A passion for Achieving for Children\xe2\x80\x99s vision, mission and values (trust, empower, respect) to support children and young people to live safe, happy, healthy and successful lives.
• Strong organisational abilities including: time management, creative-thinking, problem-solving and multitasking.
• Works well under pressure and is flexible with their approach to carrying out tasks.
• Able to make good use of technology to perform functions and ensure work is timely and accurate.
• Strong administrative skills such as minute taking, managing competing priorities, being organised and working well in a team.

About our benefits

We are focused on creating a positive supportive environment, where you will have access to a really wide range of resources, as well as a competitive salary and all the perks to enable hybrid working. In AfC you will also have access to:

• 29 days annual leave, increasing to 33 days after 2 years and 35 days after 4 years with an additional day off in your birthday month
• Tailored induction sessions commencing on the date you start working for AfC
• Hybrid and mobile working (between home and work)
• Local Government salary and pension scheme (LGPS or Teachers Pension)
• Flexible working options - helping to keep a good work life balance
• A comprehensive Employee Assistance Programme
• A range of staff benefits and discounts
• An excellent learning and development offer to support your career pathway

To find out about all of the breadth of benefits of working for Achieving for Children . For our social work offer .

Important Information

Start dates: Achieving for Children have meaning successful candidates join on a set date in each month. Candidates are advised to prepare for this should a job offer be accepted to ensure eligible continuous service is not affected.

Right to work: The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the for right to work guidance.

Equality: We particularly welcome applications from sections of the community who are currently underrepresented within our teams. Achieving for Children are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Safeguarding: We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

For more information about AfC: Drop in and meet Regina on the first Wednesday of every month at Civic Centre, Twickenham or Ash on the first Tuesday of every month at Maidenhead Town Hall.

We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Achieving for Children