Job Description

Business Support Officer

Location: 1 Catford Road, Catford, London, SE6 4RU

Start Date: ASAP

Contract Duration: 6+ Months

Working Hours: Mon - Fri, 09:00 - 17:00, 37 Hours per week

Pay Rate: 17.23 per hour

Job Ref: OR10292

Responsibilities

Provide customer-focused, efficient, and effective administrative and clerical support to the Children's Social Care workforce, including a reception service where required. Deliver high-volume, routine administrative tasks to support the effective and efficient delivery of services within Children's Social Care. Facilitate office organization and communication within social work teams and across the Children's Social Care division. Support the accuracy, maintenance, and development of data and information systems in response to changing needs and ensure effective implementation and review.

Receive, sort, and distribute incoming and outgoing post (including via electronic systems) for the division. File records accurately and maintain electronic or paper filing systems using key systems such as LCS, EHM, ContrOCC. Photocopy, scan, and index documents to ensure information can be distributed to intended recipients. Collate, print, and distribute documents or materials as required or requested by the team. Support the organization and delivery of events and training courses (including booking venues or catering and arranging travel/accommodation). Support the organization of statutory visits, meetings, and case conferences (including preparing papers, inviting attendees, booking travel). Take accurate notes at meetings or other events, ensuring confidentiality is maintained at all times. Manage basic internal queries and information requests, referring more complex queries to Team Managers or Team Leaders. Undertake a range of ICT and mobile phone requests, train new staff, set up user accounts, maintain telephone and email lists, order hardware, and update web information. Raise Purchase Orders (POs) and process invoices. Assist in general office management tasks within the department, including supporting Business Continuity and Health & Safety processes and maintaining corporate registers or contract lists. Collate information for complaints and Freedom of Information (FOI) requests in support of Team Managers and Service Managers. Undertake data collection from a variety of sources to support the provision of management information. Support the organization of induction and training sessions for all new staff within the division. Be aware of and comply with policies and procedures relating to safeguarding, child protection, health, safety and security, confidentiality, and data protection, reporting all concerns to an appropriate person.
Person Specification

Commitment to implementing the Council's Equal Opportunities policies and awareness of Equal Opportunities issues. Knowledge of administrative and business support processes. Working knowledge of business administration in the public sector. Working knowledge of one or more of the core services supported by the relevant business support hub. Knowledge of handling sensitive data and information, particularly concerning the Data Protection Act 1998 and General Data Protection Regulations 2018. Awareness of financial procedures and regulations. Awareness of Health & Safety Regulations. Understanding of good customer service provision. Ability to deliver a wide range of administrative, business support, and customer contact processes. Ability to work effectively under supervision, delivering allocated tasks and work priorities within a changing environment to meet deadlines on a day-to-day basis. Able to maintain discretion with dealing with sensitive and/or confidential information. Ability to work on own initiative where appropriate, but identify when it is necessary to seek advice or refer any non-routine or more complex issues and queries to a senior officer. Good ICT skills including spreadsheets, databases, and word processing. Confident user of ICT packages (Microsoft packages) and core business ICT systems (including but not limited to EHM, LCS SharePoint). Effective verbal and written communication skills, with a good level of numeracy. Well-developed customer care skills, including an ability to deal sensitively with a wide range of customers and maintain good relationships with internal or external partners (including suppliers and private sector organizations). Well-developed organizational and time management skills. Demonstrable experience of providing a high-quality and comprehensive administrative service, delivering core business processes to agreed performance standards. Demonstrable experience of dealing effectively with the public face to face, by telephone, and via web inquiries. Experience of working within a busy team. Experience in handling confidential issues in an effective manner. Experience in working within a pressurized environment, prioritizing and organizing conflicting workloads. Experience of liaising effectively with both statutory and non-statutory agencies. Good standard of general education. Flexible attitude to the needs of the service. Responsive and customer-focused attitude, with a flexible approach to working as part of a team and a willingness to learn new skills. Able to attend meetings in the evenings, to work outside normal office hours, and to work beyond minimum hours as and when required to achieve deadlines.
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Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: 17.23 per hour

Expected hours: 37 per week

Work Location: In person

Reference ID: OR10292