Job Description

Business Support Officer (Home Ownership) 1 year Secondment opportunity/fixed term contract.

GRADE 4 Salary 30,630-32,931 per annum

At London Borough of Havering's Home Ownership team we are working to improve the service and compliance of leasehold management. We are a large team that manages leasehold compliance, sales and marketing, Right to Buy, income recovery and service charge billing and consultation. We have a varied portfolio of properties across the borough with a growth in new build properties. We are working to increase efficiencies and transparency for our homeowners.


This role plays a key part in leasehold compliance to help the team deliver a high quality service to our homeowners. The role is the anchor of the team, initiating processes and passing information efficiently between colleagues. You will be required to use your initiative, maintain records and report performance information.

About You

Are you hard-working? Are you organised and self-motivated? Are you a team-player? Are you interested in learning about leasehold management?


Your great communication skills will be essential to your success in your ability to work as part of the team and develop effective working relationships. Your passion for excellent customer service will help to drive the service improvements that we are working on. Your initiative and ability to prioritise tasks will support the team's efficiencies in meeting deadlines.


You must have:


A good level of written and spoken communication skills for record keeping, emails and telephone conversations must be demonstrated through GCSE or NVQ levels. A good level of numeracy to be confident with calculations and updating spreadsheets must be demonstrated through GCSE or NVQ levels.

For an informal discussion about the post, please contact

Claire.Bailey@havering.gov.uk

The closing date for the receipt of applications is 23/05/2025

, however interest in this job may be high and we therefore reserve the right to close the vacancy early.


You will be notified if your application has been successful. Interview date to be confirmed.


Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770.





The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. If you would like further information regarding the vacancy please email

claire.bailey@havering.gov.uk

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

*About Us

With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries.
Find out why you should work for Havering Council .