Job Description

Job Overview

We are recruiting a Business Support Officer (Property & Facilities Operations) to lead on

compliance tracking, document control, contractor coordination and management reporting across our

service lines.

This is an analytical and administrative (RQF6) role, focused on data, processes and governance. It

does not involve lettings/sales negotiation, rent setting, front-line cleaning/maintenance work or

routine reception/customer service duties.

Key Responsibilities

Compliance & Records Management

Maintain and update registers for EPC, Gas Safety, EICR, fire risk assessments, insurance and
licences, ensuring all certifications are valid and diarised.

Keep all property, facilities and contract documentation up to date with version control and
audit trails.

Produce weekly/monthly compliance dashboards and exception reports for directors. Support preparation for internal and external audits, ensuring evidence is correctly filed and
easily retrievable.

Supplier & Contractor Coordination

Log maintenance/facilities tickets and schedule approved contractors in line with agreed
SLAs.

Maintain contracts register (cleaning, maintenance, security, waste, utilities and other
services) and track key dates for renewals/retenders.

Collect and file supplier compliance documents (insurance, RAMS, professional
accreditations, H&S documentation).

Monitor job status and chase completion reports, ensuring works are properly closed and
documented.

Reporting & Finance Support

Compile basic spend/reconciliation summaries from approved invoices and purchase orders. Prepare cost/benefit notes for small works and projects using standard templates. Collate data for occupancy, utilisation, compliance and KPI reports for senior management. Assist with budget versus actual tracking for agreed cost lines, highlighting variances.
Process, Systems & Governance

Help draft, update and improve SOPs, checklists and workflows for property and facilities
operations.

Support data quality and housekeeping in our DMS/CRM and other systems (ensuring records
are complete, consistent and up to date).

Draft routine correspondence, standard notices and internal memos as directed, maintaining a
clear communications log.

Participate in periodic file reviews, ensuring our records meet regulatory and contractual
standards.

Requirements

Bachelor's degree (Business/Management/Property/Facilities or a closely related discipline). Strong document control and data handling skills, with confident use of Excel/Google Sheets
and document management/CRM systems.

Good understanding of UK property and facilities compliance frameworks (e.g. EPC, Gas
Safety, EICR, insurance, licensing and basic H&S principles).

Excellent organisation, attention to detail and written communication skills. Experience coordinating suppliers/contractors and tracking SLAs is an advantage. Experience in UK property, facilities or business support operations is desirable.
Job Types: Full-time, Permanent

Pay: 41,700.00-54,601.42 per year

Benefits:

Company pension Employee discount On-site parking
Education:

Master's (preferred)
Work Location: In person