Job Description

Grade: E

Salary: 25,989 - 27,254 per annum

Vacancy Hours: 37 hours per week

Contract Type: Permanent

Location: Northallerton, North Yorkshire

Following the Health and Adult Services restructure, an exciting opportunity has arisen for the appointment of two new Business Support Officers to support the Operations Team. The successful applicants will support administrative processes within a number of bespoke systems, particularly ContrOCC and E-Brokerage. You will directly support the ContrOCC Team and Brokerage Team within Health and Adult Services

What you will bring

...

The ideal candidate must be highly motivated, enthusiastic, conscientious and flexible to change. You should be confident to be able to work with bespoke systems. These are new roles and functions, so it is likely they will develop over a period of time. However, they will look to support provider suspensions, bulk upload process of provider uplifts, updating provider contact details and other information, sending out communications as well as uploading these to relevant systems and undertaking running reports from the systems.


You should have excellent communication skills, be able to work to and develop defined business processes, be organised and prioritise your workload as well as having the ability to work on your own initiative to tight deadlines. You must have excellent ICT skills and be able to use a wide range of Microsoft and bespoke packages. Accuracy and attention to detail is critical, together with a strong commitment to confidentiality and excellent customer service.



This role is full time role working Monday to Friday.

What's in it for you...

This is a fantastic opportunity for the potential to develop a career within the Council and you will be surrounded by a supportive, established team of professionals who will support and develop you within this role.


The role is Hybrid working to ensure a work life balance so you will have a blend of working in offices as well as working from home and we will provide you with the equipment to do this. There is a requirement to work a minimum 2 days per week in an office.

Working for us

As a North Yorkshire Council employee, you will have access to some great benefits via our everybody benefit's scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish. For more information on the benefits, we offer please see our Total Rewards Brochure.

Contact and apply

For an informal discussion regarding the position please contact: Vicky Trueman 01609 535683 or via email vicky.trueman@northyorks.gov.uk

Key Dates:

Closing Date: 15 January 2026



Interview Date: 26 January 2026



Venue for Interview: County Hall, Northallerton

Key Documents:

.docx




Total Rewards





NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.



We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to this commitment.

North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds.

Business Support Officer

Salary:

25,989 - 27,254 per annum

Posted:

06/01/2026

Closing date:

15/01/2026

Closing time:

23:59