Job Description

Education, Skills & Early Years

Lifelong Learning

Business Support Officer

Ref:

000958

Contract:

Permanent,

Salary:

25,185 - 25,989 per annum (Grade 2)

Hours:

36.66 per week

Location:

Various Oldham Lifelong Learning Service venues

Closing Date:

Sunday 17th August 2025

Interviews

: 26th & 27th August 2025

Role Overview:

Working within the Lifelong Learning Service, the post holder will work as part of a team to deliver excellent reception services to learners and staff. The post holder will provide highly effective administration, to support the curriculum teams and give information, advice and guidance to support the Lifelong Learning Curriculum offer.

Key Responsibilities:

Provide an excellent level of customer service including a wide range of learner queries, giving appropriate information, advice to support learner queries. Undertake a variety of administrative and clerical tasks, including enrolling learners, completing service specific forms and accurately entering these onto the Tribal Management Information System. Reconcile learner payments and expenses and complete petty cash claims as required Keep up to date with the knowledge and understanding of the service offer to support staff and learner queries effectively and attend briefings and meetings as appropriate Support the Curriculum teams with registers including absences, enrolments, attendance, learner messages and skills check bookings.

Key Requirements:

To succeed in this role, you will be able to:

An ability to work to required standards with little close supervision is essential. Communicate effectively and be confident when advising and supporting Adult learners and staff Excellent organisational skills, time management and attention to detail

If you have completed the GM Elevate (Leadership Development) Programme within the last two years, please indicate this within the 'About You' or 'Supporting Statement' section of your application.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.

About Us:

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We've identified three missions with our residents and partners, focusing on what will deliver the biggest impact:


A Great Place to Live, Healthier, Happier Lives, and Green and Growing.


We're looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information.

Our Values and Behaviours:

By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are '

Proud, Ambitious,

and

Together'

, and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham.


We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out:

Work with a resident focus Support local leaders Committed to the borough Delivery high performance Take ownership and drive change

You can find out more about our values and behaviours on our greater.jobs Oldham page

Our Benefits Package:

At Oldham Council we offer a great benefits package for our employees, which includes the following:

25 days annual leave which increases after 5 and 10-years' service The option to purchase additional annual leave. An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions. Discounted gym membership with Oldham Active. Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more. Salary sacrifice scheme for home and electronics and Cycle to Work. Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support. Staff recognition and celebration events. Peer support groups

Inclusive Recruitment:

We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.


If you're an applicant with disabilities and have previously been in or currently in care, a carer or someone who has served in the Armed Forces and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under our

Guaranteed Assessment Scheme

.

Data and Privacy:

For details of how we use your data please see our privacy notice.

Important Information:

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy.