Job Description

Job Title:

Business Support Officer

Start Date:

ASAP

Location:

Conwy County Borough, LL297AZ

Contract Type:

3 Month Contract, with the possibility of an extension

Working Hours:

37 hours per week, Monday to Friday

Hourly Rate:

13.05 Per Hour

Job Purpose:

To support the Continuing Health Care & Direct Payments Team by registering new service users onto the Direct Payments Scheme, ensuring timely and accurate payments, and performing quarterly audits of client financial returns. This role contributes to the effective delivery of a high-quality, compliant service that supports individuals with their employer responsibilities under the scheme.

Key Responsibilities:

Register new service users to the Direct Payments Scheme in line with internal protocols and statutory timescales. Ensure accurate and timely payments of allowances to clients to meet their employer obligations. Complete and review quarterly financial audits of service users; identify and resolve any discrepancies. Maintain accurate and up-to-date records in accordance with Data Protection regulations. Provide general administrative support to the team, including document handling, updating spreadsheets, managing correspondence, and responding to internal and external queries. Contribute to service improvements through identifying and suggesting process enhancements. Collaborate closely with other team members and departments to support effective service delivery.

Person Specification:

Essential Qualifications & Experience:

5 GCSEs (A-C or equivalent), including English and Maths.
Level 2 Diploma in Business Administration (or equivalent experience). Experience working in a financial, administrative, or audit environment. Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Skills and Competencies:

Strong analytical skills and attention to detail. High levels of organisational and time management skills. Excellent interpersonal and communication skills, both written and verbal. Ability to problem-solve, take initiative, and work independently. Ability to handle sensitive data with discretion and maintain confidentiality. Knowledge of accounting regulations and financial reporting practices (desirable).
Job Types: Full-time, Fixed term contract
Contract length: 3 months

Pay: 13.05 per hour

Expected hours: 37 per week

Schedule:

Monday to Friday
Experience:

Administrative: 1 year (preferred)
Work Location: In person

Reference ID: OR9269