Job Description

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn



To establish and maintain a business support infrastructure necessary to assist the Service Manager, Operational and Clinical Leads in meeting the Trusts objectives and targets. This will include the development of systems and processes to monitor performance against the Trust's Key Performance Indicators.



To analyse reports and extract data from all report formats for all Key Performance Indicators (Quantity & Quality) and feed this back to Service Manager, Operational and Clinical Lead in a format that can be used within Services/Teams for planning and supervision purposes.



Required to have the authority/ability to approach individual clinicians and highlight performance issues and request action. To escalate poor performance/compliance as necessary via the Operational and Clinical Leads with a requirement to further escalate if deemed necessary via Service Manager.



Request information / activity reports that are required on behalf of the Service Manager, Operational and Clinical Leads including care co-ordination, care cluster, data timeliness, contract monitoring reports, waiting times, cancelled clinics etc.



Provide a central point of contact to respond to/resolve any queries on behalf of Service Manager, Operational and Clinical Leads where appropriate in relation to all Key Performance Indicators



Monitor ESR Business Intelligence system to ensure compliance with staff mandatory training/appraisals/sickness - providing reports as necessary.



To ensure robust systems are in place to monitor, capture, extract and analyse relevant data to measure performance against contracts and to support compliance with Key Performance targets

providing relevant information on a daily basis in a variety of formats.



Monitor, extract and analyse complex information from a variety of sources including the Patient Information System in order to meet reporting requirements on a daily basis. This includes sensitive information contained within clinical documentation



There is a frequent requirement for sitting in a restricted position for a substantial proportion of the

working time either, at a computer desk, in meetings or while driving.



Requirement to concentrate for long periods of time working on reports such as the deep dive

report for KPIs. Post holder would be required to maintain concentration with interruptions on a

regular basis.



Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.



We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.



We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.



We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.



Please note, we may be required to close this vacancy early if we receive a high volume of applications



Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.



To establish and maintain a business support infrastructure necessary to assist the Service Manager, Operational and Clinical Leads in meeting the Trusts objectives and targets. This will include the development of systems and processes to monitor performance against the Trust's Key Performance Indicators.

To analyse reports and extract data from all report formats for all Key Performance Indicators (Quantity & Quality) and feed this back to Service Manager, Operational and Clinical Lead in a format that can be used within Services/Teams for planning and supervision purposes.

Required to have the authority/ability to approach individual clinicians and highlight performance issues and request action. To escalate poor performance/compliance as necessary via the Operational and Clinical Leads with a requirement to further escalate if deemed necessary via Service Manager. Request information / activity reports that are required on behalf of the Performance Manager, Operational and Clinical Lead including care co-ordination, care cluster, data timeliness, contract monitoring reports, waiting times, cancelled clinics etc.

Provide a central point of contact to respond to/resolve any queries on behalf of Performance Manager, Operational and Clinical Leads where appropriate in relation to all Key Performance Indicators.

Attend and participate in the weekly meetings where required, updating the clinical system as necessary and sending letters, emails and other information as required.

Contribute to a robust and strong cohesive framework from the established BSO network, providing support to colleagues to ensure consistency and equity of provision across Services/Teams as required.

Responsible for liaising with Corporate / Support Services to obtain data / performance reports e.g. activity reports, workforce and business data, financial information.

Provide regular monthly Service/Team updates as required to Performance Manager, Operational and Clinical Leads. To be available for regular supervision by the Performance Manager.

Autonomy to provide a comprehensive business support infrastructure for the Service Managers, Operational and Clinical Leads in extracting and analysing reports and data for all Key Performance Indicators (Quantity and Quality) and feeding back in such a format that can be understood and actioned by the Services/Teams to achieve compliance, inform supervision and forward planning.

Monitor ESR Business Intelligence system to ensure compliance with staff mandatory training/appraisals/sickness - providing reports as necessary.

To ensure robust systems are in place to monitor, capture, extract and analyse relevant data to measure performance against contracts and to support compliance with Key Performance targets providing relevant information on a daily basis in a variety of formats.

Monitor, extract and analyse complex information from a variety of sources including the Patient Information System in order to meet reporting requirements on a daily basis. This includes sensitive information contained within clinical documentation.

Assist the Service Manager, Performance Manager, Operational and Clinical Leads with monthly Nominal Roll, leave and expense returns as required - providing reports as necessary.

To deliver appropriate training to staff on the Patient Information System and identify and report any training issues/needs to the Service Manager, Performance Manager and Clinical Lead. Review Risk Register on a regular basis in line with local guidance.

Collate CQC evidence as directed by Performance Manager or Clinical Lead.

There is a frequent requirement for sitting in a restricted position for a substantial proportion of the working time using a VDU, in meetings or while driving.

Requirement to concentrate for long periods of time working on reports such as the deep dive report for KPIs.

Post holder would be required to maintain concentration with interruptions on a regular basis.

Significant experience in administration duties. Previous experience of setting up office/ administrative systems.

Experience or analytical processes. Ability to plan, schedule and organise day to day work. Handling sensitive data.