Job Description

Location


Telford


Discipline:


Care and Support


Job type:


Permanent


Salary:


24,265.77 pro rata


Contact name:


Kate Davis


Contact email:


kate.davis@hft.org.uk


Job ref:


031423


Published:


about 24 hours ago


Expiry date:


06 Oct 2025 23:59

Do you have administration experience? Would you like to work for a dedicated charity that support individuals with learning disabilities to live the best life possible.

At Hft, we are recruiting for a full time Business Support Officer to join our team. The Business Support Officer will be a key team member for our Shropshire services based in

Telford.

The role will consist of administration around finance, employee engagement and office management - see more about the role below. You may occasionally be required to travel to other locations within the regions, as agreed with your manager. Possession of a full EU/UK driving license, with your own transport and prepared to use and insure for work purposes, is essential for this role.

A Full UK Driving License and access to a vehicle with appropriate business insurance is essential for this role.

Apart from a rewarding career, what's in it for you?

There are a range of benefits and career development opportunities at Hft. We'll give you a comprehensive induction, full training, and support along the way.


As a 'Gold' standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority. Within this, all Hft employees get access to Telus Health - the world's biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it.

What else?

Annual Leave: 33 days (including 8 days statutory bank holidays)
Qualification in Business Administration Level 3 or similar, if you do not already have a relevant qualification
Training: Access to award winning training and development
Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
Discounted mobile 'phone contracts. As an Hft employee, you'll be able to take advantage of Vodafone's Employee Advantage programme, giving you up to 30% off.
Care Friends: Employee referral app - earn money for referring your friends to work for Hft.
Free life assurance - 3 x your annual salary
Family friendly policies - Part time, annualised and compressed hours. Generous return to work bonus following maternity leave.

About you

You will have previous administration experience and strong IT knowledge, including experience of using Microsoft Office with the ability to produce reports and presentations within Excel, Word and PowerPoint.

Good financial understanding of management accounts including working knowledge of purchase and sales ledger as well as petty cash, credit card reconciliation is key.

You will have a strong understanding of GDPR and experience managing sensitive data including workforce documentation. You thrive in a fast-paced environment, where priorities frequently change and you are keen to learn and adapt to new systems and processes all while maintaining attention to detail and accuracy.

We are really passionate about what we do and look for likeminded individuals with a positive attitude to people with learning disabilities!

About the role

As a Business Support Officer, you will support individual areas and provide positive and timely business support for the Care and Support function to meet their delivery of organisation business processes. This will include finance, data gathering, employee engagement/support (on-board/off-board) as well as mobile phone device management and registered area office management.


Whilst individual roles will be based locally within an area office (within the geographical region), the Business Support Officer will be part of the wider Business Support team for the Region and will report to the respective Regional Business Support Manager who will determine working patterns in collaboration with the Registered Area Managers.

Responsibilities include

Invoicing and PO support
Raising invoice recharges and journals including for example, online purchases for people we support, emergency cash advances, fuel, mileage and service car leases
Income returns and support local banking
Credit card reconciliations
Petty cash management
Fundraising income support
Reward and Recognition support including for example, localised support for GEM vouchers, Refer a Friend process support and any other related organizational reward and recognition initiatives.
Daily operational tasks e.g. answering the phone / responding to emails
Dealing with support queries and redirecting appropriately
Looking after incoming and outgoing post
Liaising with visitors and contractors
Employee / engagement support
Fleet management support
Agency support
Health and safety management
and other tasks as required.
If you are interested in working at Hft and you would like to make a difference, please apply today!

First stage telephone interviews:

Week commencing 4th August 2025 (for shortlisted candidates)

In-person interviews and workplace assessments:

Week commencing 11th August 2025 (for those successful at the first stage)



We look forward to receiving your application.