Job Description

Location: Blended between office and home (England and Wales). Time in office negotiable
We're seeking two enthusiastic and organised Business Support Officers who will support the day-to-day operations of our Client and Member Services directorate, providing a range of efficient and effective administrative support services to our Directors and their teams.
Our newly formed Client and Member Services directorate does hugely important work - our teams help ensure our clients receive the support they need when they need it, whether directly through the Witness Service and Pension Wise Northern Ireland, or by way of the support we provide to our brilliant local Citizens Advice (LCA) members. As well as our direct support to clients and LCAs, we provide critical infrastructure to the whole service through our products, platforms, tools, data and insights, drawing on our expertise in areas such as technology, information governance and cyber security.
We also have an ambitious transformation agenda, which will be delivered alongside the important services we provide to our local Citizens Advice partners, clients and national colleagues. To support us through this period of transformation, we're temporarily adding to our team of people who already provide crucial support to our senior team and colleagues across the directorate. Success in this role will involve working with our Directors and senior leaders across the directorate, as well as others who offer support to our senior leadership team, to keep our directorate on track to deliver its ambitious change programme alongside running important business functions, pre-empting problems and taking a proactive approach to solving these to ensure our teams run smoothly.
This is a great opportunity to use your administrative skills and experience to assist with the smooth running of our directorate. You'll be working in a fast moving environment where the work is varied, so you'll need to be flexible and have a proactive approach to problem solving, as well as excellent organisational and relational skills. You'll be responsible for prioritising work and dealing with stakeholders and the team's requirements. You'll also need to have strong IT skills and be comfortable working with a range of different technology products to produce documents, slides and spreadsheets.
You'll be the first point of contact for people who need help with a wide range of things and will support administrative tasks such as the organisation of meetings, taking notes and recording actions as required, drafting documents, presentations and correspondence, assisting with the quality assurance and formatting of documents produced by others, and be able to run and develop team processes from an administrative perspective.
Please provide details in your cover letter to evidence the following essential criteria. Please make sure your cover letter provides evidence for the essential criteria below.

• Highly organised with proven ability to provide a wide range of administrative support and comfortable working at pace with multiple projects and priorities
• Ability to support and maintain processes and systems at pace including experience supporting diary management, finance systems, communicating with different team members in a large organisation and with a wide range of stakeholders and develop and maintain relationships with key stakeholders
• Ability to work on own initiative and as part of a team, and to use initiative to proactively identify issues, provide and take responsibility for delivering solutions

Looking for candidates to start asap.
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives - from debt to evictions to trouble at work - and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.
We're a flexible employer, so this role may suit anyone who'd prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we're open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.
The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.
Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.
Please note, in the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.
For more information about the organisation, our values and benefits please see the following link -
Need help with your application, see our useful how to guides on the following page -