To work as part of a busy City centre Cafe to deliver exceptional service and ensure a memorable visit to our visitors. The Hall is building a small but vital team whose aim it will be to develop the Merchants' Coffee House and your role will be integral to the foundation and delivery of a first-rate visitor experience.
OVERALL PURPOSE OF THE ROLE:
The successful candidate will be a flexible, customer-focused and efficient in serving our visitors and ensuring they have an enjoyable visit to the Cafe.
JOB DESCRIPTION
The Cafe Assistant is responsible for:
FOOD & DRINK SERVICE
1. Preparing and serving food and drink, to a high quality in accordance with health and hygiene procedures.
2. Maintaining high standards of food and drink presentation including operating the coffee machine to prepare good quality hot drinks. There will also be a requirement to prepare food and cakes.
3. Taking orders and delivering them to the table with accuracy and care.
4. Ensuring the highest quality of cleanliness across the cafe and kitchen. Attending to tables, operating the dish/glass washer and cleaning behind the counter.
5. Completing daily opening-up and close-down procedures.
6. Maintaining a good knowledge of the menu in order to answer queries and advise customers with attention to allergen information.
7. Assisting with regular stock takes and liaising with the Visitor Experience Supervisor for any items required.
8. Replenishing Cafe stock in a well organised manner. Ensuring the Cafe counter is presentable at all times, clean, tidy & well-stocked.
9. Undertaking deliveries, completing accurately and ensuring stock is stored securely, as per stock control procedures.
10. Preparing the Hall for events by working with the Hall Keepers to move the cafe and shop furniture in and out of the cafe area as required.
11. Keeping cleanliness standards to a high level by working with the Hall Keepers to ensure daily cleaning is carried out.
CUSTOMER SERVICE
1. To proactively welcome and engage with all visitors, including school and general interest groups and Members of the Company as well as providing a welcoming over view of the Hall.
2. Actively listening to and responding to visitor enquiries and feedback in a professional and courteous manner. Calling on the support of the Coffee House and Visitor Experience Manager where appropriate.
3. Be pro-active in addressing issues of customer dissatisfaction.
4. Keeping up to date with and sharing basic knowledge of the Hall, its collections, events, the museum facilities and the surrounding area.
SYSTEMS AND FINANCE
5. To ensure the Hall's financial, cash handling and banking procedures are strictly adhered to in relation to audit and security purposes.
6. Maintaining accuracy of the EPOS system by ensuring information is keyed in correctly when processing transactions.
7. To operate the till and credit card machine ensuring that all transactions are carried out accurately at all times.
8. To count the money taken at the end of the day and complete till sheets quickly and accurately (cashing up).
INTERNAL RELATIONSHIPS
9. Develop and maintain effective internal relationships with all members of Hall staff, working closely with key staff and volunteers to enable the successful running of the Hall's Visitor Experience and Commercial operation.
10. To work closely with the admissions staff and Hall Keepers in the provision of a unified and excellent customer service to the public.
11. On occasion to be present throughout events, to ensure our visitors have an enjoyable, safe and secure experience.
12. Guaranteeing the smooth running of the Merchants' Coffee House by following instructions given by the Coffee House and Visitor Experience Manager and working together, as a team across the Cafe, Admissions Desk, the Museum Shop and wider Hall team.
13. Maintain open lines of communication with the Coffee House and Visitor Experience Manager, promptly reporting any issues.
15. Support of anything which may affect the smooth running of operations and delivery of excellent customer service.
HEALTH AND SAFETY
16. Be committed to good health, safety and access practice, ensuring familiarity and compliance with the Halls policies, procedures and guidelines including the Hall's Health and Safety and Safeguarding Policy and ensuring the safety welfare of visitors, staff, volunteers and contractors at all times.
17. To maintain the kitchens, bins, dining areas, floor areas, tables and all other catering related areas, to the highest standard of cleanliness
18. Managing daily health & safety checks of the Cafe area & Kitchen. Promptly communicating any issues or concerns to the Coffee House and Visitor Experience Manager.
19. Ensuring the safe and secure operations of the Merchants Coffee House by effectively communicating with the Hall Keepers. Swiftly reporting all security issues or concerns to the appropriate person.
20. Managing and adhering to the Hall's fire evacuation procedures. Pro-actively implementing and ensuring all visitors are evacuated safely.
21. Respond to any first aid incidents, promptly alerting a first-aider and following the Hall's accident reporting procedure.
IN ADDITION TO:
22. Act in every way so as to maintain the Hall's reputation and good name in all areas of its work and be fully committed to openness and transparency in all its dealings.
23. Take due care to evaluate and manage risk, having regard to the Hall's Risk Management Policy.
24. Carry out their duties in accordance with the Hall's Equal Opportunities Policy.
25. The post-holder will be required to wear their own smart black or dark grey clothing. The Hall will provide a full apron which will always be worn whilst on duty. The Merchants' Coffee House team are generally, the first persons that the public see when visiting the Hall, therefore dress and personal presentation must always be at the highest standard.
26. The post-holder will be required to attend and actively participate in training sessions to ensure up to date knowledge of the job role and its requirements. The training may involve travel off-site.
27. Appointments are subject to a one-month probation period. Additional evening working may be required. The post holder is required to give one week notice.
28. The above duties may involve having access to information of a confidential nature which may be covered by the Data Protection Act. Confidentiality must be maintained at all times.
29. The Merchant Adventurers' Hall is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and contractors to share this commitment.
30. The Health and Safety at Work etc. Act, 1974 and other associated legislation places responsibilities for Health and Safety on all members of staff. Therefore, it is the post holder's responsibility to take reasonable care for Health and Safety and Welfare of him/herself and other members of staff in accordance with legislation.
31. The above principal accountabilities are not necessarily exhaustive and may vary without changing the character of the job or level of responsibility
32. The Merchant Adventurers' Hall is an equal opportunities employer.
Job Types: Permanent
Salary: 12.71 per hour
Benefits:
Company pension
Discounted or free food
Employee discount
Schedule:
8 hour shift
COVID-19 considerations:
Staff and visitors are not required to wear face coverings but can do so if they would prefer. All surfaces are cleaned and sanitised regularly, hand sanitiser is available around the Hall.
Experience:
Barista experience: 1 year (required)
customer service: 1 year (required)
Work Location: In person
Job Types: Full-time, Part-time
Pay: 12.71 per hour
Benefits:
Company pension
Discounted or free food
Employee discount
Experience:
Barista: 1 year (required)
Customer service: 1 year (required)
Hospitality: 1 year (required)
Work Location: In person
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