Job Description

Job Summary:

We are looking for an enthusiastic and experienced

Food & Beverage Supervisor

to oversee the daily operations of our brand-new cafe,

Caffi Eryri

, located within the vibrant and family-focused Adventure Parc in Dolgarrog.

This hands-on role involves supervising cafe operations, maintaining excellent food hygiene standards, and managing bookings and coordination for our children's soft play area and birthday party packages.

The position is

day shift only (8:30 AM - 5:30 PM)

, making it ideal for someone who enjoys working with families, thrives in a fast-paced, guest-focused environment, and values a consistent daytime schedule.

Key Responsibilities:

Cafe & Food Service Supervision

Oversee all aspects of the cafe, ensuring smooth day-to-day operations and high standards of service and food quality. Supervise and support front-of-house and kitchen staff. Maintain full compliance with food safety and hygiene standards (including HACCP, allergen protocols, and cleaning schedules). Train team members in food handling, hygiene, and customer service. Monitor inventory, assist with stock control and ordering.

Soft Play & Party Bookings

Manage all enquiries and bookings for the children's soft play area and birthday parties. Liaise with parents/guardians to confirm event details, catering requirements, and special requests. Coordinate party setup, communication with staff, and provide hosting support as needed. Maintain accurate records of bookings and schedules.

Customer Service & Operations

Provide excellent customer service, handling queries and complaints professionally. Ensure the cafe and soft play area are clean, safe, and welcoming at all times. Support management in staff rotas, promotions, and event planning. Adhere to all health and safety and safeguarding policies.

Requirements:

Previous experience in a food & beverage supervisory role or similar hospitality position. Valid Food Hygiene Certificate (minimum Level 2; Level 3 preferred). Strong understanding of food safety systems and allergen management. Experience working with children and families in a customer-facing role. Excellent communication and organisational skills. Confident in managing bookings and customer enquiries (email, phone, in-person). Must be willing to undergo aDBS (Disclosure and Barring Service) check due to regular interaction with children and families. Flexibility to work weekends, holidays, and busy seasonal periods.

Desirable:

First Aid certification. Experience in event planning or party hosting. Familiarity with booking systems or scheduling tools. Barista or cafe background.

Join our team and be part of a fun, fast-paced environment where no two days are the same, from crafting quality coffee to creating magical party experiences!

Job Types: Full-time, Zero hours contract

Pay: 12.71 per hour

Benefits:

Company events Discounted or free food Employee discount Free parking On-site parking
Work Location: In person