Job Description

Position:

Cafe Supervisor

Reports to:

Cafe Manager

Location:

Luna Hut Sauna Cafe

Job Type:

Part-Time or Full-Time - 30-40 hours per week (daytime, evening, and weekend shifts, with 2 days off per week)

Salary:

12.50-14.00 per hour PAYE, based on experience

Benefits:

Staff discounts on sauna sessions, food, and drinks, holiday, pension etc.

Role Overview

The Cafe Supervisor plays a vital role in the day-to-day running of the Luna Hut Sauna Cafe, supporting the Cafe Manager in ensuring smooth operations, a welcoming customer experience, and high service standards.

As the second-in-command, you'll act as the Duty Manager in the absence of the Cafe Manager. This includes responsibilities such as cashing up, managing staff rotas, and overseeing service delivery. The ideal candidate will bring leadership skills, a hands-on attitude, and a passion for both hospitality and wellness.

This is a key opportunity for someone looking to step into a leadership role and grow within an exciting new wellness cafe concept.

Key Responsibilities

1. Operational Support & Shift Leadership

Support the Cafe Manager in day-to-day operations. Lead service during assigned shifts, ensuring smooth and efficient delivery. Open and close the cafe when required, including cashing up and end-of-day procedures. Ensure cleanliness, hygiene, and presentation standards are consistently maintained.

2. Staff Supervision & Team Support

Supervise front-of-house staff during shifts, including baristas and sauna garden attendants. Support with onboarding and training of new team members. Maintain a positive and supportive team atmosphere during service. Help manage shift schedules and break rotations.

3. Customer Service & Experience

Deliver exceptional customer service and build strong rapport with regulars. Handle customer feedback and resolve issues calmly and professionally. Foster a warm, welcoming, and calm cafe environment.

4. Administration & Compliance

Assist with stock monitoring and restocking as needed. Ensure all food safety and hygiene protocols are followed. Participate in regular health and safety and team meetings. Support the manager in reporting shift notes and operational feedback.

Skills & Experience Required

At least 1 year of experience in a cafe or hospitality supervisor/shift lead role. Confidence in leading a team and taking initiative. Strong organisational and communication skills. Ability to cash up, open/close the venue, and troubleshoot operational issues. Passion for great coffee, good food, and a wellness-focused lifestyle. Basic knowledge of stock rotation, food hygiene, and barista skills. Level 2 Food Safety Certificate (or willingness to obtain). Calm under pressure and solutions-oriented. Flexible availability including weekends and holidays.

What We Offer

Competitive hourly rate based on experience Staff discounts on sauna sessions, food, and drinks Supportive, wellness-focused team culture Training and development with opportunities to grow into a Cafe Manager or similar leadership role A beautiful, mindful space in a vibrant, growing community
Job Type: Full-time

Pay: 23,000.00-25,480.00 per year

Benefits:

Discounted or free food Free fitness classes
Schedule:

Monday to Friday Weekend availability
Work Location: In person

Application deadline: 19/05/2025
Reference ID: Cafe Supervisor
Expected start date: 24/05/2025