Job Description

Locations:

Steam House Cafe (Great Yarmouth)

:

Hours: Working pattern is usually Monday - Friday, 30 hours per week, during daytime hours.

Pay: 24,570 per annum (based on a 37.5 hour working week, salary will be pro-rated for part time working)

About the service:

Steam House Cafes are purpose designed mental health crisis cafes across Norfolk & Suffolk. We offer a unique and safe cafe-styled space with a fully-trained multidisciplinary team, offering holistic support to adults experiencing mental health crisis - day and night.

At Steam House Cafes, we provide a safe and supportive cafe-style space for individuals, offering warmth and hospitality in a unique setting. While this role does not involve providing mental health support, our Cafe Hosts play an essential part in ensuring that every visitor has a positive and comfortable experience.

Main Responsibilities:

Welcoming and serving customers with warmth and professionalism Preparing and displaying food ready for sale Operating cafe equipment, including coffee machines and tills Ensuring cleanliness and hygiene standards are upheld Working collaboratively with colleagues to maintain a smooth service Handling cash and card transactions confidently and accurately

Person Specification

Essential

A genuine desire to serve people and create a great customer experience Strong team player who can also work independently when needed Excellent customer service skills Ability to multi-task and remain calm under pressure Reliability and a strong work ethic Previous experience in a cafe or restaurant setting Strong knowledge of food safety regulations

Desirable

Experience in any of the following areas is a plus:

Food preparation and display Baking cakes and sweet treats Barista skills or previous cafe/coffee house experience Level 2 Food Hygiene certification Using IT/till-based service equipment for orders and payments Cash handling experience

Application Info:

As an organisation we recognise the value of lived experience and actively encourage our staff, with support, to use their experiences to support the development of our services and their work. We may ask you to share your lived experience with us at interview stage, if you feel comfortable doing so.

We encourage applications from all sections of the community particularly those with personal or previous experience of homelessness and social exclusion.

We are a Disability Confident Employer and are committed to an inclusive and accessible recruitment process. We offer a guaranteed interview to applicants who declare a disability and meet the minimum criteria for the role. For support in applying or to request reasonable adjustments, please contact us.

Access Community Trust is committed to safeguarding and promoting the welfare of all its young people and vulnerable adults using our services and expect all staff and volunteers to share this commitment.

Please note: this position involves work that is a regulated activity and is therefore subject to receipt of a satisfactory Enhanced Disclosure with a barred list check from the Disclosure and Barring Service. This is in accordance with the Police Act 1997 and the Rehabilitation of Offenders Act 1974. This is to be paid for by the successful applicant and will be reimbursed upon the successful passing of a 6-month probationary period.

Please note: We endeavour to respond to all applicants, however if you do not hear from us within 28 days please do assume your application has not been shortlisted for interview on this occasion.

Benefits

Cashback healthcare & dental scheme, with the ability to upgrade and add on dependants One month paid sabbatical after five years' continuous service 24/7 counselling helpline, including six structured counselling sessions Enhanced maternity/paternity/adoption pay (subject to statutory eligibility criteria) Basic holiday entitlement of 28 days (pro-rata for part time working, you may be required to work on bank holidays if your service remains open but will have the equivalent entitlement to use another time) Extra leave accrued for length of service, up to a maximum of 5 days after 5 full years' service Company sick pay (from 12 months continuous service) Access to a wide range of store, leisure and travel discounts Cycle2Work scheme Company pension with a 3% employer contribution
Pay Rate:

24,570.00 - per year

Job Type: Part-time

Pay: Up to 24,570.00 per year

Expected hours: 30 per week

Benefits:

Employee discount
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 23/06/2025