Job Description

CAFE MANAGER

Salary:

up to 32,000 per annum

Hours:

36 per week

Excellent benefits

: Enhanced holiday & sick pay, free on-site parking, healthcare cash back scheme, free on-site gym, employee wellbeing & assistance program, 7% pension contribution.

Overview:

We are seeking adynamic, energetic and experienced Manager to continue developing our vibrant on-site cafe and social space 'The Hive'. Based at our beautiful site in Godalming, Surrey, this is a fantastic opportunity to drive forward an exciting service for our busy, hungry and inspirational community at The Meath. The Hive Cafe aims to champion social inclusion, sustainability, great food and fun!
Can you help us continue to build our Hive Cafe?

Job Purpose:

You will be an experienced, proactive, supportive and organised Manager who will get The Hive Cafe buzzing and be a champion for great customer experience and inclusion. You will encourage the people we support to take an active role in the running of The Hive Cafe while embracing opportunities to engage members of the community.

To plan, coordinate and deliver, together with The Hive Cafe team, all operational, managerial cafe duties. You will ensure that the cafe delivers a great customer experience, keeps to budget and is fully compliant with food standards requirements, together with adhering to in-house financial and reporting procedures.

In addition to ensuring the smooth day to day delivery of the Hive Cafe, you will co-ordinate sessions for the people we support to be enabled to prepare and serve food and drink at our cafe and take part in a range of exciting twilight and regular evening and weekend activities/events within The Hive Cafe.

Key Responsibilities Include:

Responsible for the planning and implementation of The Hive's daytime, evening and weekend activities/events (as a guide, expectations are for alternate Saturday morning opening, one weekday twilight session per week and 1 monthly regular evening events, these will be delivered with the support of The Hive Assistant and volunteers). Delivery of a range of meaningful and impactful Hive activities, utilising skills of The Hive Assistants and Volunteers. Responsible for the daytime cafe offer of food and drink which will be delivered in collaboration with the people we support, Occupational Therapy/Skills Centre Team, Hive Assistant, and volunteers. Scheduling of staff and Volunteers. Support regular 1:1s and a structured appraisal system, understanding and recognising their development wants and needs to ensure the success of their progression within the organisation. To liaise with the Head of Marketing to take up opportunities for collaborative work with like-minded community organisations, with a view to building our support base and bringing new potential service users to The Meath. To work closely with the Volunteers and manage the Cafe Assistants, to deliver an excellent user experience for the broad range of stake holders; this includes the people we support, who wish to develop their skills through catering and customer service opportunities and customers require a pleasant cafe experience. To lead on Cafe provision, menu planning, social event planning. To ensure best working practices of the cafe and that the cafe is compliant with all H&S and Food Hygiene regulations. To ensure that The Hive Cafe is run within budget and income, expenditure and sales are recorded appropriately for reporting. To take responsibility for the handling of monies and liaison with the Finance Team. To serve and support others to serve at The Hive with a positive and enabling attitude The day to operational needs of The Hive will vary, but it is expected that approximately 20-30% of time will be spent on administration/planning, with the rest of the time delivering service/supporting your team.

Essential Qualities:

Positive attitude and the desire to develop and showcase the skills of the people we support Team Worker and not afraid to 'roll your sleeves up' Excellent verbal and written communication skills Ability to enthuse others and strive to develop and deliver quality and breadth of service. Strong communicator and ability to maintain a motivated team. Ability to work effectively with a broad range of stakeholders including volunteers Creative vision and flair, combined with organisational skills Ability to problem solve and implement measures for continuous improvement To lead by example with excellent customer service, and champion the ethos and values of The Meath. Ability to work to budget and maintain accurate records

Essential:

Experience of working with people who have disabilities Willing to undergo DBS Check Experience of leading a team Catering Experience Proficient in I.T

Desirable:

Full Driving Licence

Inclusivity & Diversity:

We recognise that all our colleagues are uniquely different and bring their own originality creativity, and identity to work. We encourage people from all backgrounds to be part of our charity in supporting our inspirational residents.

Our values are embedded into our culture here at The Meath, designed by our team, and how we live our every day:

We are

COLLABORATIVE

- We are trusting, We achieve more together, We communicate
We

CARE

- Weare person-centred, We are respectful, We are skilled & knowledgeable
We are

PROUD

- We work as a team, We take pride in the people that we support, We take pride in our community
We are

INCLUSIVE

- Everyone is important, Everyone has a voice, Everyone is welcome
We

EMPOWER

- We are creative, We are positive, We support individual development & achievement

Job Type: Full-time

Pay: Up to 32,000.00 per year

Benefits:

Additional leave Casual dress Company pension Discounted or free food Free parking Gym membership Health & wellbeing programme On-site gym On-site parking Referral programme Sick pay
Schedule:

Day shift Monday to Friday Weekend availability
Experience:

Management: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person