Job Description

Job Title:

Cafe Work Coach

Location:

Canterbury, Kent

Pay:

12.21 per hour. National Minimum Wage.

Hours:

27.5 hours per week - 0900-1500 Monday - Friday, half hour unpaid break, opportunities to pick up extra work at catering events. Job share will be considered.

Who we are at Lily's:

At Lily's, we believe food has the power to change lives. Based in Kent, we're a social enterprise serving up more than just great coffee and catering - we're creating real work opportunities for people who might otherwise be left out of the job market.Our amazing team includes trainees who are neurodivergent or have learning disabilities, gaining hands-on experience in our cafes, kitchens and at events. Every shift is a chance to grow skills, build confidence, and be part of something that matters.We're a flexible employer with a big heart - committed to inclusion, wellbeing, and fair recruitment. Whether you're in the kitchen, on the road, or out front with our customers, you'll be helping make the world a little fairer (and tastier) one plate at a time.

About the role:

Every role at Lily's helps bring our mission to life. As a Cafe Work Coach, you'll oversee our satellite cafe service at the Holiday Extras corporate office, where we provide pre-ordered lunches, snacks, and cakes for staff.

You'll be responsible for running the service day-to-day, as well as coaching and supporting trainees to develop workplace skills and confidence in a real cafe setting. Alongside the regular service, you'll also support and deliver catering for corporate lunches and events held on-site.

In this role, you will:

Prepare and serve pre-ordered lunches, snacks, and packaged items using an online ordering system Support and deliver occasional catering for corporate lunches and events Oversee the daily running of the cafe, ensuring food safety and service standards are met Order stock, keep kitchen records up to date, and maintain a clean and safe working environment Coach and work alongside our trainee during their shifts to ensure they are at the heart of everything we do Create a calm, inclusive environment that supports learning and confidence-building Maintain food safety records and kitchen paperwork digitally Communicate clearly with the wider Lily's team and network and build relations with our Holiday Extras partners Safeguarding is central to this role, and you'll be expected to support and protect the wellbeing of our trainees, who are at the heart of everything we do.
You don't need to be a chef - just someone who enjoys preparing food, likes things organised, and cares about helping others learn.

About you:

Essential (must have):

A background in care, education, or support work (formal or informal) Confidence working with neurodivergent people and/or those with learning disabilities Comfortable preparing and serving simple food and snacks to customers Able to lead by example and create a safe, calm, and welcoming space Good communication and organisational skills Be able to complete our induction training by an agreed-upon timeline Willing to provide information for our Safer Recruitment check (2 x references and an Enhanced DBS)

Desirable (nice to have, but not required):

Experience running a small cafe, kitchen or food service Level 2 Food Hygiene (or willing to complete) Confident using laptops and devises to complete work (or willing to learn) Experience writing or maintaining basic records (e.g. food safety logs)

What we offer:

Work-Life Balance: Enjoy no evenings, a few weekends and consistent scheduling A flexible and inclusive workplace Real opportunities for development and progression 5 days company sick pay when you pass your probation Holiday bonus with length of service from your 3rd year anniversary 50% staff discount in our cafes Enrolment into a workplace pension scheme (in line with statutory requirements) Staff meals while on shift Meaningful work that supports our community

Our commitment to inclusion and safer recruitment

Lily's Social Kitchen CIC is an inclusive employer. We particularly welcome applications from neurodivergent people and those with lived experience of barriers to employment.

We follow safer recruitment practices. This means we ask for references and will carry out a DBS (criminal record) check. A past conviction will not necessarily be a barrier to working with us - we are open to confidential conversations and consider every applicant individually.

We aim to create job adverts that are easy to understand and free of jargon. If anything in this advert is unclear, or if you'd like to talk to us about adjustments or support with applying, please get in touch with .

Proposed start date:

The new site is opening mid in August
We can offer flexibility with interview times and formats. If you need any adjustments to help you take part in the recruitment process, please let us know when you apply, even if you do not know what the specific adjustment is.

As a small team, we regret that we are unable to provide feedback to candidates who are not selected for the interview stage.

How to apply:

Please follow the link https://wkf.ms/3GRTyJE and tell us which role you are interested in and how you would like to apply, and our People Team will take it from there. Alternatively, you can email the People Team directly at people@lilyscommunity.org.

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 20 - 30 per week

Benefits:

Company events Company pension Discounted or free food Employee discount Free parking On-site parking Sick pay
Work Location: In person

Reference ID: Cafe Senior Work Coach