Job Description

Call Answering & Admin Executive

Town Square Admin Support is part of the wider Town Square team, providing specialist administration and receptionist services to businesses around the UK. We help our clients with all administration tasks, including answering telephone calls, diary management, bookkeeping and much more.

Our very friendly team are extremely conscientious and hard-working, and work with positive attitudes and professionalism in the midst of a high-pressure, busy office environment.

You can find out more about us on our website: townsqadmin.co.uk

Job Summary

The Call Answering & Admin Executive is responsible for handling incoming calls in a professional manner, coordinating administrative tasks, and ensuring smooth communication within the company. The role requires excellent communication skills, attention to detail, and strong organisational abilities.

Responsibilities

Call Handling & Communication

- Answer and direct incoming telephone calls politely and professionally.

- Take accurate messages and ensure they are delivered promptly to the appropriate customer or staff member.

- Handle customer enquiries and provide basic information about the company's products or services.

- Maintain call logs and email messages ensuring all communications are properly documented.

Administrative Support

- Assist with daily administrative tasks such as data entry, filing, and document preparation.

- Maintain office supplies inventory and place orders when required.

- Organise and schedule meetings, appointments, and conference calls.

- Respond to emails, take orders, deal with meeting room bookings

- Travel planning for internal staff.

Key Skills

- Excellent verbal and written communication skills.

- Ability to organise and prioritise work in a busy environment.

- Excellent telephone skills, both inbound and outbound.

- A working knowledge of Microsoft O?ce, especially Excel

- Confident with using the internet.

- Social media platform understanding desirable but not essential.

- Experience in handling multi-line phone systems is an advantage.

Work Schedule

Full Time. Hours are 9:30am - 5:30pm (Monday to Friday)

Onsite (Ystrad Mynach)

How To Apply

Apply by sending your

CV

and

COVER LETTER

to recruitment@townsq.co.uk by

9am

on

Monday 1st December

.

Town Square is a B Corp, and a Committed to Equality accredited organisation: we are committed to promoting a diverse and inclusive community within both our team, and our membership community - we are creating a place where we can all be ourselves and succeed on merit. We welcome applications from everyone.

Job Types: Full-time, Permanent

Pay: 25,840.00 per year

Benefits:

On-site parking Paid volunteer time
Work Location: In person

Application deadline: 01/12/2025
Reference ID: Admin Support Call Answering and Admin Executive