Job Description

Join a Global Leader in Medical Insurance

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Become Our New Case Manager at IMG

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Salary: 25,000 - 26,000 per year

Are you driven by helping others, solving problems, and delivering exceptional customer care--even in challenging situations?


We're looking for a

dedicated Case Manager

to join our Operations Team, where no two days are the same and every interaction makes a real difference.


In this role, you'll coordinate medical and logistical assistance for clients around the world, ensuring each case is handled with empathy, accuracy, and urgency while meeting high service standards.

What You'll Do

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Client Support & Case Coordination

Collect and verify essential patient information (symptoms, contact details, DOB, address). Deliver outstanding customer service to clients, families, and partners. Handle enquiries with empathy, professionalism, and efficiency. Coordinate logistics including medical movements and client welfare arrangements. Ensure assistance meets policy terms and company service standards.
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Case Oversight & Documentation

Maintain accurate, complete, and timely case records. Conduct regular case reviews to ensure compliance and quality. Close cases properly with accurate final reserves. Prioritise and complete tasks within assigned authority levels.
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Team Support & Collaboration

Serve as the first escalation point for Case Administrators. Liaise directly with clients regarding questions or updates. Escalate urgent, contentious, VIP, or press-sensitive cases appropriately. Support ongoing departmental improvements and service excellence.

What You Bring

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Required:

Fluent spoken and written English Strong customer service experience (any industry) Excellent verbal and written communication skills
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Preferred:

Great organisational skills and the ability to use your own initiative Ability to work under pressure in a fast?paced environment Proficiency in Microsoft Word and Outlook Additional languages (a strong advantage!)

Why You'll Love Working With Us

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A meaningful role supporting people during vulnerable moments A close-knit, supportive, and collaborative team Career development in medical assistance and global insurance A company culture built on empathy, professionalism, and excellence

Shift Pattern

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This is a

24/7 operational environment

with shifts between

08:00-20:30

.

7.5-hour shifts (37.5 hours per week) 1-hour unpaid lunch Weekends: typically

1 in every 3

What We Offer

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Hybrid working options

Internal promotion opportunities

Diverse & inclusive culture

Birthday day off + Christmas Eve off

22 days annual leave + 9 bank holidays (increasing to 30 days)

Summer & Christmas parties

Surprise rewards

(yes... even Beyonce tickets!)

Employee of the Month/Year awards

2 paid volunteer days annually

Ready to Make a Global Impact?

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Whether you're starting out or bringing years of experience, IMG is a place where your career can truly grow. You'll receive full training, ongoing support, and a role with genuine purpose.

Apply now and become part of something bigger.

At IMG, we don't just process claims --

we deliver peace of mind.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.




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