Job Description

ACT Credit Management Ltd

is a fast-growing collections agency based in Glasgow City Centre and are looking to add Customer Engagement Agents to our team. We are an established company, trading for 20 years, and our head office is in London.

We are going through an exciting period of growth currently and this is an excellent time to join us.

Starting salary of 23,800 (OTE of 26k)

The Role

You will be responsible for recovering and resolving overdue debts which are owed to our clients, in a compliant and ethical manner.

You will be working within a busy, fast paced environment, responsible for handling inbound and outbound calls.

Shift Pattern

37.5hr shift - 9am to 5pm Mon - Thu, 9am - 4pm Thu and 1 Sat per month (9am to 1pm)

We operate a fully casual dress code.

Required Knowledge and Experience

Experience of working within a Collection/ Credit Control role or call centre experience is desirable but not essential.

Knowledge of collections industry, including FCA, CSA, and TCF guidelines would be advantageous.

Core Competencies

You must have excellent communication skills and the ability to deal with customers professionally and calmly.

You will be IT literate with experience of using Microsoft packages such as Excel, Outlook and Word.

You will be able to deal with vulnerable customers and ensure appropriate action is taken

You will be able to prioritise your workload, be organised and efficient

You will have a flexible approach with the capability to adapt to change, new practices and cope under pressure

You will be able to integrate within a team and able to work on your own initiative

Benefits:

Holidays increasing with service Life assurance Employee Assistance Scheme Pension Bonus Scheme
ACT promotes an inclusive and equal opportunity policy and is committed to treating all candidates fairly and aims to attract the best candidate for the job based on merit and suitability for the job.

Job Type: Permanent

Starting Salary: 23,800 per year (OTE 26k pa) pro rated

Work remotely

No
Job Types: Full-time, Permanent

Pay: Up to 26,500.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Health & wellbeing programme Sick pay
Application question(s):

What is the reason for leaving your current or last position? Do you have previous call centre experience?
Work Location: In person