Job Description

Call Handler

Blackburn, Lancashire

Flexible Contract

Looking for a role that fits around your life? This flexible opportunity could be just what you're looking for.

Who We Are

Careium UK is one of Europe's leading telecare providers, supporting over 250,000 clients across private and public sectors. Our mission is simple: to help people live safer, more independent lives, at home and beyond.
We operate a fully digital telecom system and run a dedicated Out of Hours service, supporting over 50 housing associations and borough councils across the UK. Our Call Handlers are at the heart of this service, providing vital support to vulnerable individuals when they need it most.

About the Role

At Careium UK, purpose meets progress. Every call you take will make a real difference in someone's life. As part of our Out of Hours team, you'll be the first point of contact for urgent issues that can't wait until morning.

We're looking for flexible

Call Handler

to join our Blackburn-based team. You'll support councils and housing associations by following their procedures and responding to a wide range of emergencies, from homelessness and urgent repairs to dangerous structures and more

What You'll Be Doing

Handling emergencies

: Assess and manage urgent situations with speed and empathy

Documenting calls

: Accurately record all interactions using our systems

Taking swift action

: Respond promptly to customer needs and information

Providing support

: Guide callers through basic troubleshooting steps

What We're Looking For

High-volume comfort

: Thrives in a busy, fast-paced environment

Professional and caring

: Confident, patient, and empathetic on the phone

Customer-focused

: Experience in customer service is a plus

Tech-savvy

: Comfortable using multiple systems and Microsoft Office

Flexible and adaptable

: Embraces change and new technology

Multitasker

: Can follow procedures while staying curious and detail-oriented

Experience

: Previous work in care, customer service, or call centres is desirable

What We Offer

Flexible working patterns to suit your lifestyle Increasing annual leave with service Life Assurance - 2 x your annual salary Pension contributions up to 6% Free on-site parking Learning & development opportunities
Job Types: Permanent, Zero hours contract

Pay: From 12.21 per hour

Benefits:

Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Sick pay
Ability to commute/relocate:

Lancashire BB1 2QE: reliably commute or plan to relocate before starting work (preferred)
Experience:

Contact Centre or Customer Service: 2 years (preferred)
Work Location: In person