Job Description

An exciting opportunity has arisen in our call centre, based within the health records department.
Based in the Appointments Booking Centre, the successful candidate would take calls from patients wishing to book and rearrange hosptial appointments and other general queries.
Main duties of the job
Take calls from patients wishing to book and rearrange hospital appointments in a call centre based environment.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.
Our mission is "Caring for People, Keeping People Well",and our vision is that every person's chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.
Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
Details
Date posted
13 June 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,433 to 26,060 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
001-AC111-0625
Job locations
University Hospital Llandough
Penlan Road,
Llandough
CF64 2XX
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
This is a telephone cased position in a fast paced and busy call centre. Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
This is a telephone cased position in a fast paced and busy call centre.
Person Specification
Education
Essential

• Good general education

• IT qualification
• Customer service NVQ

• Call centre experience
• Customer Service experience

• Health Records/NHS experience
• General background in office procedures

• Keyboard skills
• Good communication skills
• Working practice of GDPR

• Previous experience of liaising with health professionals

• Able to work in a team and on own initative
• Flexible and responsive to change.
• Friendly and courteous

• Enthusiastic

• Ability to speak Welsh

• Good general education

• IT qualification
• Customer service NVQ

• Call centre experience
• Customer Service experience

• Health Records/NHS experience
• General background in office procedures

• Keyboard skills
• Good communication skills
• Working practice of GDPR

• Previous experience of liaising with health professionals

• Able to work in a team and on own initative
• Flexible and responsive to change.
• Friendly and courteous

• Enthusiastic

• Ability to speak Welsh

NHS