Job Description

Company Description:

Progress Vehicle Management is seeking a highly motivated Call Handler to join our dynamic Claims Team. As a leader in the industry, we are committed to providing exceptional customer service and efficient claims processing.

About the Role:

We are looking for a professional and customer-focused Call Handler to join our team.

The ideal candidate will be responsible for answering incoming calls, providing information, directing inquiries, and ensuring a seamless communication experience for our customers.

Key Responsibilities:

Answer and manage incoming calls promptly and professionally. Provide accurate information and assistance to callers. Transfer calls to the appropriate departments or individuals. Take messages and ensure follow-ups as needed. Maintain a courteous and helpful attitude at all times. Record call details and update customer information in the system.

Requirements:

Excellent verbal communication and active listening skills. Strong customer service skills and a friendly demeanour. Ability to multitask and handle high call volumes. Basic computer literacy and familiarity with call management systems. Previous experience in a call-handling or customer service role is a plus.

Job Type: Full-time

Must have a Drivers Licence

Mon - Fri 9.00 - 17.00

Benefits:

Company events Company pension Free parking On-site gym On-site parking
If you are a confident communicator with a passion for helping people, we would love to hear from you!

Job Types: Full-time, Part-time, Permanent

Pay: 23,000.00-26,000.00 per year

Schedule:

Monday to Friday
Work Location: In person

Reference ID: Call Handler