Job Description

When you join Accurate Background, you're an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

Employment screening assists our client's in determining whether an individual is suitable for a given position. We verify their candidate's professional and academic credentials at source and conduct a variety of database checks. Our clients utilise this information to vouch for the honesty and experience of their candidates, and to help inform their recruitment decisions.

Acting on our client's behalf, you work closely with candidates to guide them through the screening process from beginning to end. Balancing a caseload of screenings from multiple clients which vary in size and complexity, you'll be allocated cases on a daily basis which are been pre-screened and ready for action.
You'll independently prioritise your workload ensuring client expectations and internal deadlines are met. You're responsible for reviewing incoming results, resolving any discrepancies and ensuring clear, factual screening reports are sent to clients to help them make the right hiring decisions.

Accountabilities

Managing the candidate's screening from first contact through to completion ensuring internal procedures, SLA and turnaround times for the completion of screening files are followed. Ensuring a seamless candidate experience through the delivery of excellent customer service through effective communication over the phone and in writing. Delivering service excellence to clients ensuring the timely and accurate review and submission of screening cases in line with Service Level Agreements and client expectations. Collaborating with internal stakeholders and external contacts throughout the screening process to ensure efficient and timely processing of the screening. Sending accurate and clear screening reports of a high-quality standard to the Audit team. Working efficiently and accurately, ensuring the protection of candidate data at all times.

Responsibilities

Prioritising workload accordingly, ensuring allocated cases are initiated within 24 hours and completed within SLA's. Actioning urgent screenings as and when notified by the system. Reviewing daily allocated cases to ensure candidates are screened to the standard required by the service level agreement and to ensure specific client expectations are met. Guiding candidates through the screening process ensuring requirements are understood and any obstacles are resolved in a timely manner. Liaise directly with candidates to resolve issues with missing documentation/information, or where additional information is required from the candidate to complete any/all components of the screening. Review all screening components including database, criminal/credit check results and CV comparisons against our standard best practice, taking into consideration client exceptions. Review referencing results against the date the candidate provided on the questionnaire and against the service level agreements. Identifying, reconfirming, and resolving any discrepancies or falsifications ensuring concerns are investigated and flagged to the client accordingly. Conduct a final review of the case to ensure the client requirements have been adhered to before sending to final audit. Action any remedials raised by the audit team making the necessary amendments to the screening case. Liaise with Service Delivery Coordinators and Account Managers to keep them informed of potential delays, ensure unresolved discrepancies are raised and client requests are actioned quickly and efficiently.

Key skills, qualifications and experience

Resourceful collaborator who can work well with others to seek solutions Proactive, decisive, and analytical approach to problem-solving and workflow management Ability to balance productivity with quality work IT literacy and capacity to learn and work with new systems Fluency in English language. 2+ Years' experience in an office based, customer service role Beneficial: Background in employment screening

The annual base salary range for this position is 24,000 to 27,688.46. Pay will vary depending on job-related knowledge, skills, experience, and relevant education and training. This position may also be eligible for an annual performance-based bonus, commission, or other variable pay plan. The Company also offers a full range of benefits, including medical and dental. Your recruiter can share more details about the specific compensation package during the hiring process.
Accurate recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds. We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role.

A basic criminal record check with DBS will be required for all successful applicants, having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances of your offences.

The Accurate Way:

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles - Take Ownership, Be Open, Stay Curious, Work as One - core values that dictate what we stand for, and how we behave.

Take ownership.

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it's what's best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

Be open.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

Stay curious.

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

Work as one.

Work together to create the best customer and workplace experience. Put our customers and employees first--before individual or departmental agendas. Make sure they get the help they need to succeed.

About Accurate Background:

Accurate Background's vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.

Special Notice:

Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact humanresources@accurate.com.



Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts. Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format. * Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.