Job Description

A unique opportunity has arisen within the JLL WPM team as a Capacity Manager - we are looking for someone from a strong account manager/contract manager background to manage key accounts within the business.


The role will be site based but based in London on various accounts.

Main Duties & Responsibilities:

Ensuring the Company meets its contractual obligations professionally and safely at all times.

To provide monthly status reports on the portfolio performance.

Liaising regularly with the Account Director to review the portfolio performance and provide progress updates

Ensure that all invoicing requirements are with the contract administration team in a timely order each month to enable the business unit to meet its forecasted turnover month on month

Manage the WIP for the portfolio and report on it for the end of month trading accounts

Manage the portfolio supervision and engineering team ensuring that excellent service delivery standards are achieved at all times.

Clarify and communicate (project) objectives including client expectations, status of deliverables, success criteria, and benefits realisation

Organise and facilitate effective internal and external client-facing meetings to achieve desired business results, including but not limited to change management workshops, project status updates, and cross-functional alignment activities.

Work within established business methodologies and/or frameworks and use appropriate governance tools to support project delivery.

Work collaboratively with workstream leads to monitor overall project delivery and track status of key deliverables, risks, and actions, including schedules and milestones.

To produce and validate risk assessments and method statements for the works.

To ensure that all HSE audits are completed in the month and in line with the agreed schedule and Company guidelines. Such reports being submitted to the HSE manager for the account or his/her line managers as required.

Managing subcontractor activity on site ensuring that their contractual obligations are being met and that any potential savings are identified and reported to the client.

Checking on PPM activity to ensure quality professional workmanship has been carried out and is on schedule.

Produce quotations for extra works as necessary in line with Company guidelines.

Build and develop excellent client relationships at all levels

Covering the call out rota with the other contract managers on a rotating basis.

Providing technical support and reports for the engineering team and the client.

Carry out personal development reviews as required under Company guidelines.

Understand and be aware of the requirements of all relevant Health, Safety, Environmental and Quality legislation and ensure that all staff are equally aware of their own roles and responsibilities within the Company..

Co-operating with the company to allow it to fulfil its moral and legal duties and obligations.

The candidate:

The ideal candidate will be able to demonstrate a track record of managing multidisciplinary teams to deliver successful business change and transition projects in a large and diverse organisation. The candidate will have highly developed listening and communication skills, a commercial mindset, strong financial acumen, and the ability to work effectively with stakeholders at all levels. The candidate also needs to be flexible and resilient to adopting new approaches and ways of working.

Essential Qualifications & Experience:

10 years' experience in Building Services industry

Account Manager and Technical Manager experience.


Strong communication skills and the ability to deal with all levels of staff, or difficult situation

Ability to operate and investigate CAFM systems

Technical understanding of HVAC systems


IOSH Accredited

Excellent professional presence with strong written and oral communication skills.

Ability to lead, motivate and direct a team of technicians/operatives

Work under pressure with strong organisational and time management skills to facilitate involvement in multiple projects

Pro-active in achieving the highest standard of operation

Process-driven, with an orientation towards continuous process improvement

Experience working in a "hard FM" biased services delivery organisation.

Expert skills in MS Office applications and MS SharePoint.

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