Job Description

Are you ready to take the wheel of a key department in a dynamic, rapidly growing car leasing company? We're on the lookout for an experienced and driven

Renewals Manager

to lead our dedicated team and shape the future of our customer retention strategy.

This is a fantastic opportunity to join a business that thrives on innovation, customer excellence, and continuous improvement. If you're passionate about leadership, building strong client relationships, and maximising performance, we want to hear from you.

About Us

We're a leading name in the car leasing industry, known for delivering tailored leasing solutions with exceptional service. With strong year-on-year growth, we're expanding our team to strengthen our position in the market and continue delivering outstanding experiences for our customers.

The Role

As

Renewals Manager

, you'll be responsible for overseeing and enhancing our entire customer renewal journey. From building a strategic renewal process to inspiring a high performing team, you'll play a pivotal role in increasing customer loyalty, driving retention rates, and maximising renewal conversions.

This is not just a management role it's a leadership opportunity for someone who's ready to make a genuine impact.

Key Responsibilities

Lead and manage the renewals department, ensuring KPIs, targets, and SLAs are consistently achieved or exceeded Develop and implement a structured renewals strategy focused on customer retention and lifetime value Work closely with Sales, Aftersales, and Marketing teams to deliver seamless customer experiences Coach, support, and motivate the renewals team with clear objectives, regular feedback, and ongoing development Monitor renewal pipeline activity, analyse performance metrics, and report on departmental results Manage communication plans to re-engage customers, introduce new vehicle options, and deliver personalised leasing solutions Collaborate with senior leadership to influence business strategy and introduce process improvements Handle escalated customer issues with professionalism and empathy
What We're Looking For

Proven experience in the automotive or car leasing industry, ideally in renewals, account management, or sales A natural leader with experience managing a high-performing team Strong commercial awareness and a data-driven approach to decision-making Excellent communication and negotiation skills Highly organised with the ability to manage multiple priorities and deadlines Passionate about delivering an exceptional customer experience
What We Offer

A key leadership role in a growing and ambitious business Supportive and collaborative team culture Clear progression opportunities and ongoing professional development Competitive salary and commission/bonus scheme Pension scheme and other benefits
Ready to Take the Lead?

If you're ready to step into a role that combines customer focus, team leadership, and commercial strategy, we want to meet you. Apply today and become a key part of our success story.

Job Type: Full-time

Pay: 30,000.00-80,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Casual dress Company pension Employee discount Employee mentoring programme On-site gym On-site parking
Schedule:

Monday to Friday
Experience:

Customer Renewals: 2 years (required) Car Leasing: 1 year (required)
Work Location: In person