Job Description

We are seeking a

Renewals Manager

to lead a key function within our business. If you have a background in managing high-output teams and understand the importance of process, structure, and customer lifecycle management this could be the opportunity you've been waiting for.

Our business is well-established within the car leasing sector, and we're scaling rapidly. This growth brings opportunity, but it also brings the need for experienced, practical leadership. The Renewals Manager will be responsible for ensuring that every lease approaching expiry is proactively managed, every opportunity is maximised, and every customer feels valued.

This role is about creating consistency, building a results-driven culture, and ensuring that the Renewals team is a well-oiled engine contributing directly to our bottom line.

Key Responsibilities

Team Leadership

Lead a team of Contract Renewals Executives, providing clear direction, structure, and daily support Set clear team KPIs (renewal conversion rate, customer contact rate, retention percentage) and ensure consistent performance Develop a strong coaching culture, with regular 1:1s, performance reviews, and training plans Foster accountability, pace, and commercial awareness across the team

Operational Oversight

Design and implement a structured renewals workflow with clear timelines, touchpoints, and escalation routes Ensure all renewals are contacted within target timeframes (e.g. 6 months prior to contract end) and proactively followed up Manage workload distribution, daily pipelines, and prioritisation to ensure renewals are actioned in a timely manner Monitor CRM activity and ensure all communications and updates are accurately recorded

Customer Retention & Commercial Performance

Drive a customer-first approach while balancing commercial targets and business objectives Identify opportunities and embed these into team discussions Reduce customer attrition by ensuring a consistent, professional, and value-focused approach across all touchpoints Analyse renewal data and customer feedback to refine messaging, timing, and overall strategy

Cross-Department Collaboration

Act as the central point between Sales, Aftersales, and Support to ensure the renewal process is joined-up and frictionless Work with Marketing to refine campaigns or touchpoints used to drive re-engagement Report regularly to senior management on progress, risks, and opportunities within the renewals cycle
What You'll Bring

Experience leading an operational or account management team, ideally in car leasing, automotive finance, or B2B service contracts A proven ability to manage and improve performance through structure, clear expectations, and day-to-day leadership Strong commercial instincts and a data-driven mindset -- you know how to balance customer service with business goals High attention to detail and the ability to build scalable, repeatable processes Excellent communication skills and the ability to gain buy-in from team members and peers Comfortable using CRM systems, performance dashboards, and reporting tools
What We Offer

A leadership position in a growing, respected company with a clear development pathway The opportunity to design and shape the future of a key department Competitive salary and performance bonus Pension, holiday, and additional benefits Collaborative and supportive culture with a strong focus on operational excellence Regular training and access to development resources

Apply Now

If you're ready to bring structure, pace, and leadership to a department that directly impacts customer loyalty and long-term revenue, we'd love to speak with you.

Job Type: Full-time

Pay: 30,000.00-80,000.00 per year

Additional pay:

Bonus scheme
Schedule:

Monday to Friday
Experience:

Customer Renewals: 2 years (required) Customer relationship management: 2 years (required)
Work Location: In person