Job Description

What We\xe2\x80\x99re All About at Kroo

For over a century, big banks have been reaping financial benefits, even at the expense of customer losses and harm to the planet. We built Kroo to address this imbalance. We want to improve the relationship people have with their banks and money and, ultimately, give them more financial independence and control. Our goal is to be a bank people truly trust and love.

How you will contribute:

We are seeking a highly skilled and detail-oriented Card Fraud Analyst to join our team at Kroo Bank. As a Card Fraud Analyst, you will be responsible for monitoring and preventing fraudulent activities related to our card products and ensuring the security and integrity of our customers\' accounts. Your keen analytical skills, in-depth knowledge of fraud detection techniques, and ability to work in a fast-paced environment will be critical in mitigating risks and maintaining a safe banking experience for our customers.

The Kroo team is growing and we\xe2\x80\x99d love to hear from you if you\xe2\x80\x99re interested in joining us on our journey!

Requirements

About You

While not essential, the following experience and qualifications are highly desirable in our ideal candidate for this position:

Here\'s what you\'ll be doing

• Monitor and analyse card transactions, account activity, and system alerts to identify potential fraudulent activities.
• Conduct thorough investigations to determine the root cause and extent of suspected fraudulent transactions, utilising various tools and systems.
• Collaborate with internal stakeholders, such as Customer Support, Risk Management, and Operations, to gather information and coordinate fraud prevention efforts.
• Utilise fraud detection tools and methodologies to identify patterns, trends, and anomalies indicative of fraudulent activities.
• Implement and maintain fraud prevention strategies, including the development and enhancement of fraud detection rules and parameters.
• Review and assess incoming fraud alerts, reports, and notifications from external sources, such as card networks, law enforcement agencies, and industry databases.
• Stay up to date with emerging fraud trends, new fraud schemes, and evolving technologies used by fraudsters.
• Generate comprehensive reports and documentation related to fraud investigations, including detailed findings, recommendations, and remedial actions.
• Collaborate with the legal team to provide support in fraud-related legal proceedings, such as evidence collection and case preparation.
• Conduct periodic audits and assessments to evaluate the effectiveness of fraud prevention controls and recommend improvements, as necessary.
• Assist in the development and delivery of training programs to educate employees and customers about fraud prevention best practices.
• Reduce fraud losses utilising prevention techniques and recovery via the chargeback scheme.
• Maintain strict confidentiality and adhere to all regulatory requirements and compliance standards applicable to card fraud prevention.

Here\xe2\x80\x99s what we are looking for ideally:

• Proven experience as a Card Fraud Analyst.
• Strong knowledge of card payment systems, transaction processing, and related fraud prevention techniques.
• Familiarity with industry-leading fraud detection tools and platforms.
• Solid understanding of regulations, laws, and compliance standards related to fraud prevention, such as Payment Card Industry Data Security Standard (PCI DSS).
• Excellent analytical and problem-solving skills with the ability to think critically and make informed decisions quickly.
• Exceptional attention to detail and the ability to detect patterns and trends within large datasets.
• Proficiency in using data analysis and visualisation tools, such as SQL, Excel, or Tableau.
• Strong communication skills, both written and verbal, with the ability to convey complex information clearly and effectively.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Professional certifications in fraud prevention, such as Certified Fraud Examiner (CFE), is a plus.
• Knowledge of machine learning and artificial intelligence techniques for fraud detection is desirable.
• Join our team of dedicated professionals and contribute to our mission of providing a secure and trusted banking experience for our customers. Apply now and be part of our dynamic and innovative challenger bank as a Card Fraud Analyst.

About Our Process:

We can be flexible with the structure of our interview process if someone\'s circumstances or timescales require it but our general structure is:

• People screen interview - 30 mins
• Technical interview with the hiring manager - 45 mins
• Head of division interview - 45 mins

Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you.

Benefits

What we offer:

At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:

• Generous holiday time: You\'ll enjoy a total of 35 days holiday, including 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
• Employer-sponsored volunteer program: We\'re passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.
• Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
• Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.
• Learning and development: After 1 year of service, you\'ll have access to \xc2\xa3500 from the Kroo Learning Fund to invest in your career development.
• Top-notch equipment: We provide top-of-the-line equipment necessary for smooth remote work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
• Modern office: When you\'re in the office, you\'ll enjoy access to our modern, bustling workspace in Holborn, Central London, which includes a full gym.
• Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
• Electric Car scheme: We\'re committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
• Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
• Room for growth: As a fast-paced, high-growth start-up, we\'re dedicated to providing our employees with room to grow and excel.

Office/Remote Working:

At Kroo Bank, we embrace a hybrid policy that grants individuals and teams a considerable level of autonomy regarding office usage, maximising productivity. Our office in Manchester is a splendid space that serves as a valuable and potent resource when utilised appropriately. Presently, we follow a blended working model, where employees are expected to work in the office for 1-2 days a week. Therefore, candidates who are able to occasionally commute to the office align best with our current work practices. Please bear in mind that this position entails working shifts over 5 days, totaling 37.5 hours per week. The shift schedule will be provided well in advance, typically spanning from 6 am to 10 pm.

Diversity and Inclusion:

We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.

To all Recruitment Agencies:

At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes.

Kroo Bank