Job Description

We are a private provider committed to delivering high-quality, person-centred services in a compassionate and goal-driven environment. Our ethos is simple but powerful: goal-oriented, compassionate, and focused. We foster a friendly, inclusive workplace where every team member feels valued. We're building a learning culture that encourages growth, collaboration, and continuous improvement. If you're looking to contribute to meaningful work in a supportive setting, we'd love to hear from you.

Role Purpose

As a Care Compliance and Operations Support Officer, you will play a key role in ensuring our care services are safe, compliant, and delivered to the highest standards. This role combines hands-on service support with leadership in compliance, training, and safeguarding. You will oversee staff training, lead compliance checks, and support service managers and supervisors to strengthen practice across care settings.

You'll be central to keeping our services inspection-ready, embedding a culture of learning, and driving improvements that directly benefit the people we support. This is a role for someone who thrives in a fast-paced, dynamic environment, balancing compliance oversight with on-the-ground coaching and operational support.

Key Responsibilities

Training Strategy, Delivery & Oversight

Coordinate and deliver training across services, including mandatory, refresher, and specialist topics.

Maintain oversight of the organisational training matrix and ensure role-specific requirements are up to date.

Adapt training plans in response to audits, incidents, or evolving service models.

Deliver or commission training (e.g., moving & handling, safeguarding, risk management, medication, care planning).

Support the delivery of the Care Certificate and provide oversight of assessor sign-offs.

Evaluate training effectiveness through reviews, competency checks, and spot observations.

Ensure training meets CQC standards, commissioner expectations, and sector best practice.

Specialist & Clinical Training Leadership

Oversee specialist/clinical training (e.g., PEG, epilepsy, palliative care) and ensure staff are assessed as competent.

Conduct practice observations to ensure knowledge translates into safe care delivery.

Track training completion, impact, and competency sign-offs for high-risk tasks.

Work with service managers and clinical leads to address training gaps or non-compliance.

Compliance & Service Assurance

Lead compliance auditing, staff file checks, and policy implementation.

Support services in preparation for inspections (CQC, commissioners) and governance reviews.

Monitor progress on action plans and provide field-based support to improve compliance outcomes.

Escalate risks or non-compliance issues promptly and professionally.

Leadership & Staff Development

Provide training, guidance, and performance coaching to care supervisors and team leaders.

Support consistency in the implementation of care plans, risk assessments, and quality assurance processes.

Strengthen leadership capacity and accountability within frontline teams.

Safeguarding Support

Act as a Deputy Safeguarding Lead, supporting incident management, investigations, and follow-up.

Liaise with safeguarding partners (local authorities, CQC, police) as required.

Track safeguarding alerts, actions, and compliance with policies.

Deliver safeguarding training and reflective learning sessions in response to emerging risks or service themes.

Intermediate Care Services Support

Provide training, and operational support within Intermediate Care settings.

Ensure care documentation, medication management, and discharge planning meet quality and regulatory standards.

Deliver targeted training to staff working in fast-paced intermediate care environments.

Support service managers to meet KPIs, commissioner requirements, and quality benchmarks.

Quality Governance & Continuous Improvement

Maintain version-controlled registers for staff-facing policies and ensure timely distribution to services.

Contribute insights from audits, training outcomes, and safeguarding trends to governance forums.

Support improvement projects by embedding high-quality, evidence-informed practice across services.

Requirements

Essential

Experience in care compliance, training, or quality assurance within health or social care.

Strong understanding of CQC standards, safeguarding, and safe care practices.

Ability to deliver training and coach staff in both classroom and practice settings.

Strong organisational and time-management skills, with the ability to work in a fast-paced environment.

Excellent communication skills and confidence liaising with staff, managers, and external agencies.

Competent with Microsoft Office (Excel, Word, Outlook) and digital compliance systems.

Desirable

A recognised training qualification relevant to social care, such as: Level 3 Award in Education and Training (AET), or equivalent Train the Trainer award. Accredited Train the Trainer in mandatory care subjects (e.g., Moving & Handling, Medication, Safeguarding, First Aid).

Care Certificate Assessor qualification or experience.

Experience leading safeguarding processes or acting as a safeguarding lead/deputy.

Clinical knowledge or training delivery experience in specialist areas (PEG, epilepsy, end-of-life care).

What We Offer

Pension Scheme - Contributory workplace pension for long-term financial wellbeing.

Employee Wellbeing Support - Access to wellbeing resources and a supportive environment.

Team Events - Opportunities to connect, collaborate, and celebrate with colleagues.

Disability Confident Employer - We are proud to be a Disability Confident employer, committed to equal opportunities.

National Living Wage Employer - We are committed to fair pay for all colleagues, in line with the Real Living Wage.

Learning & Development - Funded apprenticeships, training, and career development opportunities.

Inclusive Culture - Join a team that values compassion, collaboration, and continuous improvement.

Job Types: Full-time, Contract, Permanent

Pay: 26,500.00-29,000.00 per year

Benefits:

Bereavement leave Paid volunteer time Sick pay
Experience:

Administrative: 2 years (preferred) Staff training: 2 years (preferred)
Work Location: In person