Job Description

Care Coordinator (Office and Field-Based) - Domiciliary Care

Reports to: Registered Manager / Service Manager Working Hours: Full-time, Monday to Friday: 9:00 AM - 6:00 PM (1-hour break), including participation in on-call rota

Role Overview

As a Care Coordinator, you will be responsible for the efficient and effective coordination of high-quality, person-centred care services for adults living in their own homes or supported living environments. This dual office and field-based role involves managing care staff, ensuring regulatory compliance (including alignment with the Single Assessment Framework and CQC Key Lines of Enquiry - KLOEs), and maintaining operational excellence. You will actively support the development and well-being of clients and staff whilst contributing to the continuous improvement of the service.

Your duties will be in line with the Single Assessment Framework and CQC requirements, focusing on person-centred care, safety, and continuous improvement. This role is critical in maintaining high standards of care and ensuring compliance with regulatory requirements in domiciliary care and supported living settings.

Key Responsibilities

Care Coordination & Compliance

Create, manage, and update client care plans and risk assessments, ensuring they are person-centred, outcome-focused, and regularly reviewed

Ensure timely and appropriate allocation of care workers, matching their skills and availability to clients' needs

Conduct regular reviews, spot checks, and quality audits to ensure care delivery aligns with regulatory standards and internal policies

Maintain accurate, up-to-date records in accordance with GDPR and company protocols

Take a holistic approach when assessing service users' needs, considering their physical, mental, and social well-being

Quality Assurance Visits

Conduct regular, unannounced spot checks at service users' homes

Assess the quality of care to ensure it meets individual needs as outlined in care plans

Ensure care is provided with dignity and respect, encouraging independence

Monitor care delivery in the field to ensure standards are met and exceeded

Visit clients for initial assessments, care reviews, and welfare checks

Regulatory Alignment

Ensure all practices adhere to the Single Assessment Framework and support delivery in line with KLOEs: Safe, Effective, Caring, Responsive, and Well-Led

Ensure all care adheres to CQC's five key questions: Is it safe? Effective? Caring? Responsive? Well-led?

Participate in internal and external audits, inspections, and action planning

Promote safeguarding, dignity, and respect in all aspects of care delivery

Foster a culture of continuous improvement and learning from incidents

Medication Management

Conduct medication competency assessments with staff

Perform medication audits to ensure compliance with regulations

Check medication stock levels, storage, administration, and documentation

Ensure proper medication handling procedures are followed

Health and Safety Compliance

Carry out comprehensive health and safety audits

Conduct fire safety checks to ensure adherence to regulations

Perform food safety inspections, ensuring correct handling and storage practices

Assess environmental safety and identify potential hazards

Infection Control Audits

Conduct regular infection control audits in service users' homes

Assess hand hygiene, PPE use, environmental cleanliness, and clinical waste management

Provide staff with feedback and guidance on infection control practices

Ensure compliance with infection prevention and control policies

Staff Management & Human Resources

Support recruitment, onboarding, and induction of new staff in collaboration with HR

Maintain staff rota systems ensuring full coverage, including sickness and holiday cover

Line manage care staff, conducting supervisions, performance reviews, and providing mentoring as required

Support training coordination and compliance with mandatory and refresher training

Support staff in their professional development and help identify training needs

On-Call and Shift Cover

Participate in the on-call rota, responding to emergency calls and coordinating out-of-hours support

Be available to cover care calls in exceptional circumstances, ensuring continuity of care

Coordinate emergency responses and ensure appropriate support is provided

Client and Family Engagement

Build and maintain positive relationships with clients and their families, promoting open communication and feedback

Handle complaints and concerns professionally, following up with resolution and documentation

Promote inter-agency collaboration in assessment and care planning

Ensure service users' voices are heard and their preferences respected

Documentation and Reporting

Maintain detailed and accurate records of all visits and assessments

Upload documentation promptly, ensuring compliance with data protection

Report safeguarding concerns immediately, following local procedures

Ensure all documentation meets regulatory standards and is accessible for audits

Continuous Improvement

Identify service improvements and contribute to the development of policies, procedures, and best practices

Collaborate with the management team to implement service development plans and innovation

Identify areas for improvement in care delivery

Contribute to the development and implementation of action plans

Essential Skills & Qualifications

NVQ Level 3 in Health and Social Care (or working towards)

Experience in domiciliary care or supported living settings

Strong knowledge of CQC regulations and care standards

Understanding of CQC fundamental standards

Knowledge of safeguarding procedures for vulnerable adults

Familiarity with person-centred care principles

Excellent IT skills (including care rota software, MS Office)

Strong organisational, time management, and communication skills

Excellent communication and interpersonal skills

Ability to work under pressure and prioritise competing tasks

Ability to work independently and manage time effectively

Desirable Qualifications

NVQ Level 4/5 or Leadership and Management qualification

Experience supervising or managing care staff

Driving licence and access to own vehicle (essential for field-based work)

Personal Attributes

Empathetic, approachable, and respectful

Reliable and flexible, with a strong commitment to care values

Solution-focused with a proactive approach to problem-solving

Resilient and able to handle emotional and practical challenges

Compliance and Best Practices

Ensure all care adheres to CQC's five key questions: Is it safe? Effective? Caring? Responsive? Well-led?

Foster a culture of continuous improvement and learning from incidents

Take a holistic approach when assessing service users' needs, considering their physical, mental, and social well-being

Promote inter-agency collaboration in assessment and care planning

Prioritise the well-being and safety of service users whilst promoting their independence and dignity

Safeguarding and Equality Commitment

JWM Healthcare Ltd is committed to safeguarding and promoting the welfare of vulnerable adults and expects all staff to share this commitment. We are an equal opportunities employer.

Job Types: Full-time, Permanent

Pay: 14.00 per hour

Application question(s):

Have you worked as a care coordinator for a Domiciliary company?
Work Location: In person