Job Description

Job Overview
Modality Partnership Birmingham Division has 2 full-time vacancies for a Call/Recall Care Coordinator. The postholder will be a high performing employee, working across Modality Birmingham Division. The role involves coordinating care plans and ensuring the well-being of individuals under our care. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.
This job is suitable for individuals who are career driven and have a passion for patient care and supporting patients with their health outcomes. Salary is 23,875 per annum WTE rising to 24,110 following a successful probationary period.
As an employee with us you can benefit from
Enrolment to the NHS pension scheme
Annual leave minimum 27 days, plus 8 days bank holiday pro rata
Employee discounts and benefits scheme
Employee assistance programme (EAP)
Education and career pathways
Enhanced Family friendly policies
Flexible working
Wellbeing support and initiative
If you are interested in learning more, please read on.
Main duties of the job
The role is to help coordinate and recall patients for their chronic disease management, and to ensure that appointments are booked with the appropriate clinician so that the correct care can be delivered to the patients. Working with the management and clinical teams to ensure efficient use of clinical time through active communications management of patients to help reduce DNAs.
The role is not a regular 9am-5pm job; the job requires innovation, flexibility, and commitment and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed.
About us
We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Your job is to work directly with patients and the wider practice team to patient care. This is a role that will equip you with a portfolio of leadership and operational skills to make sustainable changes within Primary Care.
All employees are welcome to enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our people through education and career pathways and who align to our organisational values of CARE.
Modality Partnership is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.
Details
Date posted
18 August 2025
Pay scheme
Other
Salary
23,875 a year Salary is WTE
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
E0281-25-0146
Job locations
Enki Medical Practice, Orsborn House
55 Terrace Road
Birmingham
B19 1BP
Job description
Job responsibilities
Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.
You will love this job if you are able to work sensitively with patients their families and carers, are able to work as part of a healthcare team to seek feedback, continually improve the service and contribute to business planning.
If you feel this is the ideal career advancing opportunity for you and you want to rise to the challenge of this opportunity, we welcome an application for you to join our growing team of likeminded people.
Please note: The Modality Partnership reserves the right to close this vacancy at any time during the advertising period.
Pre-employment
Vaccinations
As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove their right to work in the UK at the interview stage.
We are not able to offer sponsorship for this role
References
References must be secured prior to beginning employment, one must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more. Job description
Job responsibilities
Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.
You will love this job if you are able to work sensitively with patients their families and carers, are able to work as part of a healthcare team to seek feedback, continually improve the service and contribute to business planning.
If you feel this is the ideal career advancing opportunity for you and you want to rise to the challenge of this opportunity, we welcome an application for you to join our growing team of likeminded people.
Please note: The Modality Partnership reserves the right to close this vacancy at any time during the advertising period.
Pre-employment
Vaccinations
As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove their right to work in the UK at the interview stage.
We are not able to offer sponsorship for this role
References
References must be secured prior to beginning employment, one must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Person Specification
Knowledge
Essential

• Primary Care Experience MS Word, Outlook, Excel and other related software
• packages.
• Medical terminology - desirable
• NHS systems - desirable
• Knowledge of / experience from within NHS / General Practice
• Data Protection & Patient Confidentiality
• Safeguarding

• Professional approach to work
• Good telephone manner
• Strong team player
• Responsive and positive outlook

• Customer service orientation
• Excellent listening, communication and interpersonal skills
• Accurate typing
• Administrative and organisational skills
• Ability to follow policies, practices and protocols
• Computer-literate and adaptable in using different software

• Primary Care Experience MS Word, Outlook, Excel and other related software
• packages.
• Medical terminology - desirable
• NHS systems - desirable
• Knowledge of / experience from within NHS / General Practice
• Data Protection & Patient Confidentiality
• Safeguarding

• Professional approach to work
• Good telephone manner
• Strong team player
• Responsive and positive outlook

• Customer service orientation
• Excellent listening, communication and interpersonal skills
• Accurate typing
• Administrative and organisational skills
• Ability to follow policies, practices and protocols
• Computer-literate and adaptable in using different software