Job Description

We are seeking an exceptional Care Coordinator to join our dynamic team and make a meaningful impact on our local community. This role offers the opportunity to work at the forefront of primary care, supporting patients through their healthcare journey while contributing to innovative service delivery.

What You'll Do

Patient Care & Service Coordination

Book appointments and manage queries for PCN services including LARC, Physiotherapy, Mental Health, ASD and ADHD assessments, and Dietitian services Provide expert advice, guidance, and signposting to patients Coordinate care for a cohort of patients, navigating the support necessary for their personalised care requirements Ensure patients receive high-quality information to make informed choices about their care

Administrative Excellence

Provide comprehensive administrative support to clinical and non-clinical colleagues Monitor shared email inboxes and task groups to ensure timely responses to patient queries Manage referrals and ensure proper documentation and coding Support Quality and Outcome Frameworks (QoF) and national/local targets Provide accurate and timely performance reporting

Operational Support (20%)

Assist with back-office administration, including recruitment and onboarding processes Support operational delivery of Primary Care Network services and care pathways Contribute to PCN priority areas and directed initiatives Attend PCN meetings and collaborate with practice staff

What We're Looking For

Essential Requirements

Educated to GCSE or equivalent Exceptional communication skills with a clear, polite telephone manner Discretion and confidentiality - ability to work sensitively with patient information Public-facing experience with empathy and sensitivity in distressing situations Team collaboration skills with the ability to think quickly and adapt Strong IT and administrative capabilities Organisational excellence with attention to detail

Desirable Experience

Previous medical or healthcare receptionist experience Experience in primary care or NHS environments Knowledge of SystmOne

What We Offer

Meaningful work - Make a real difference to patient care in your local community Professional development - Join a forward-thinking team at the cutting edge of primary care Variety - Work with diverse services and patient populations Collaborative environment - Work alongside dedicated healthcare professionals

This role description may evolve as Primary Care Network priorities develop. We welcome applications from organized, adaptable, and friendly individuals who are passionate about providing excellent customer service and improving patient outcomes.

About Us

Stort Valley Healthcare is the operational arm of Stort Valley and Villages Primary Care Network, comprising five practices across Bishop's Stortford, Much Hadham, and Sawbridgeworth. Serving a combined population of 70,000 patients, we provide healthcare to a diverse socio-economic and demographic community, creating an interesting and varied caseload.

Join our enthusiastic team of clinicians and administrators as we work together to improve the quality of care for patients across our network of practices.

Please note

For any further information, please contact Hannah Knight, Digital & Operations Manager, Stort Valley Healthcare: Hannah.knight24@nhs.net

Applications may be reviewed as they are submitted. We will be in touch to let you know if you have been shortlisted for interview, as soon as we can.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Job Type: Fixed term contract
Contract length: 24 months

Pay: 12.21-13.00 per hour

Expected hours: 30 per week

Benefits:

Company pension
Schedule:

Monday to Friday
Education:

GCSE or equivalent (preferred)
Work authorisation:

United Kingdom (preferred)
Work Location: In person

Reference ID: SVV PCN Care Co-ordinator - July 2025