Job Description

Job Summary

Do you love working with people?

Are you passionate about reducing health inequalities?

Do you have experience co-ordinating care and advocating for patients?

Inclusion Healthcare has an exciting opportunity for a Care Co-ordinator to join our friendly and dedicated practice team, providing high-quality care to the homeless population in Leicester and Leicestershire.

We are a not-for-profit social enterprise delivering responsive, compassionate primary care to people at risk of marginalisation. With over 25 years' experience supporting the homeless community and more than 10 years working with asylum seekers, we operate three GP practices and the No.5 Recovery Hub- a day centre for people with street lifestyles who use alcohol or substances.

This is a rare and rewarding opportunity to be part of a team making a real difference in people's lives. We're looking for someone with empathy, resilience, and a genuine commitment to improving access to healthcare for those with complex needs.

Why Join Us

At Inclusion Healthcare, you'll enjoy a supportive, values-driven culture with great perks- including flexible working, generous annual leave, enhanced pay schemes, NHS Pension, wellbeing support, protected learning time, and regular social events.

Responsibilities

Patient Coordination and Support

Co-ordinate and navigate care for patients who are homeless, working across the health and care system, helping people make the right connections, with the right teams at the right time.

Liaise with agencies and support workers to increase patient engagement with health care and social priorities.

Support patients to attend appointments

Undertake home visits and other community-based assessments as required.

Coordinate patient care between primary, secondary, and community services.

Provide compassionate, trauma-informed support to patients, ensuring they understand and can access appropriate care.

Help patients navigate the healthcare system, overcoming barriers such as language, literacy, or digital exclusion.

Ensure accurate, timely updating of patient records, care plans, and communication logs in SystmOne.

Participate in multidisciplinary team meetings, sharing updates and supporting integrated care.

Identify patients requiring additional support and proactively link them with health or community services.

Arrange interpreters, escorts, or chaperones as required to ensure equitable access. Administration and Practice Support

Champion up to date patient contact information in SystmOne records.

Support the administration and reception team where there is complex liaison work required.

Provide patients with letters of support related to their health needs.

Prepare documentation for meetings, audits, or case reviews.

Respond to administrative queries from patients and healthcare professionals.

Assist with QOF, IIF, and other enhanced service monitoring and reporting.

Support the creation of patient information materials and website/social media updates. Communication and Collaboration

Use trauma informed communication to help those struggling to engage.

Act as a key point of contact for patients and external agencies involved in care.

Build effective working relationships with multidisciplinary teams across Inclusion Healthcare.

Promote a culture of openness, compassion, and respect in all patient interactions.

STAFF AND TRAINING

Complete all mandatory and role-specific training within agreed timeframes (e.g. safeguarding, confidentiality, equality, data protection).

Participate in continuing professional development and identify training needs through annual appraisal.

Keep up to date with best practice in care coordination, inclusion health, and patient-centred care.

SYSTEMS AND EQUIPMENT

Competent use of IT systems including SystmOne, Office 365, AccuRx, and digital communication tools.

Maintain accurate, secure, and confidential records in line with GDPR and organisational policy.

SAFEGUARDING RESPONSIBILITIES

Attend mandatory safeguarding training for children and adults.

Follow safeguarding policies and report any concerns promptly to the Safeguarding Lead.

Maintain professional curiosity and awareness of the safeguarding needs of vulnerable adults and children.

INFECTION CONTROL

Follow all infection prevention and control policies and procedures.

Support infection control initiatives through awareness, signposting, and promoting good practice.

RISK MANAGEMENT / HEALTH & SAFETY

Comply with the Health & Safety at Work Act 1974 and Inclusion Healthcare safety procedures.

Report hazards, near misses, and incidents promptly.

Maintain a safe working environment for patients, staff, and visitors.

SMOKING AT WORK Inclusion Healthcare operates a non-smoking policy. Smoking is not permitted on premises or during working hours when representing the organisation.

POLICIES AND PROCEDURES

Adhere to all Inclusion Healthcare policies, procedures, and professional standards.

Policies are accessible via Practice Index or through your Manager/HR.

WORK ENVIRONMENT & FLEXIBILITY

Based primarily at Charles Berry House but may be required to provide cover at other Inclusion Healthcare sites.

Flexibility required to support service needs, including occasional out-of-hours meetings or community visits

REVIEW OF THIS JOB DESCRIPTION This job description is intended as an outline indicator of general areas of activity and will be reviewed in light of changing service needs to ensure it continues to meet the needs of our patients and organisation.

DIGNITY AT WORK STATEMENT Inclusion Healthcare is committed to treating all staff with dignity and respect. You are responsible for behaving in a way that aligns with our Equality and Diversity Policy. This includes avoiding unfair discrimination and maintaining an inclusive, supportive workplace.

PRE-EMPLOYMENT CHECKS

This role is subject to a satisfactory Disclosure and Barring Service check.

Right to work in the UK must be confirmed prior to employment.

References will be requested and must be satisfactory.

Job Applicant Privacy Notice https://hub.practiceindex.co.uk/library/6974/privacy-notice-job-applicants-potential-employees

PERSON SPECIFICATION JOB TITLE: Care Coordinator DEPARTMENT: Nursing Team PAY RATE 13.55 per hour

Criteria Essential/ Desirable Qualifications / Training GCSE grade A-C in English and Maths or equivalent NVQ Level 2 or above in Health and Social Care, or similar Experience Administrative or coordination experience; experience working with the public Experience in primary care, inclusion health, or working with vulnerable populations Skills / Knowledge Excellent communication (verbal & written), strong IT skills, time management, teamwork, confidentiality, empathy Understanding of trauma-informed care, NHS systems (e.g. SystmOne), knowledge of local community services Personal Attributes Compassionate, reliable, proactive, patient centred, adaptable, maintains confidentiality Passionate about Inclusion Health, cultural competence, and reducing health inequalities

Closing date

30th November 2025. We reserve the right to close the vacancy early once sufficient applications have been received, so early applications are encouraged.

Job Types: Part-time, Permanent

Pay: 13,250.00 per year

Expected hours: 18.75 per week

Benefits:

Additional leave Bereavement leave Company pension Cycle to work scheme Discounted or free food Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Gym membership Health & wellbeing programme On-site parking Private medical insurance Sick pay
Work Location: In person