Job Description

Care Coordinator (Hybrid)

1 x Full-Time Permanent Position (37.5 hours/week)

1 x Part-Time Fixed-Term Position (Maternity Cover for 1 year, 20-25 hours/week)

Closing date 23rd July 2025

Interview date is scheduled for Thursday 7th August 2025 pm

Main Responsibilities

To ensure patient information is added to the patient record from appropriate sources and coded accurately. To ensure, safe, accurate and timely processing of prescriptions to patients according to the practice protocols. To facilitate patients in accessing the appropriate service or healthcare professional to best meet their needs in a courteous, efficient, and effective way, projecting a positive and friendly image of Honiton Surgery. Provide support to Doctors, Practice Manager, Operations Manager, Finance Manager, and other staff in the pursuit of their duties. Scanning of electronic and paper documents utilising the SystmOne Clinical System and to accurately code to patient records according to Surgery protocols. To process repeat prescriptions, ensuring safe, accurate and timely supply of prescribed medication to our patients. Undertaking medicines reconciliation in accordance with the practice protocols and to update patients' medical records and prescriptions accordingly. Maintain effective liaison with practice staff and outside agencies concerned with patient care with appropriate regard to confidentiality. To provide administrative support to Clinicians and colleagues in the workflow team. Care navigate patients' requests using the correct guidelines to ensure all requests are dealt with according to Surgery protocols and in accordance with the patients' needs. Processing electronic requests to facilitate booking appointments and directing patients to the appropriate healthcare professional. To contribute to initiatives that help the practice to achieve its targets in the Quality Outcomes Framework, PCN, DES and IIF. Communicate with patients, colleagues and outside agencies using face-to- face, telephone or electronic methods in a professional manner referring to the appropriate GP in accordance with practice protocols. Respond to patients in a professional, courteous manner. Contact patients and book appointments if needed using a variety of means on behalf of Honiton Surgery. Undertake training as directed by Management and attend team meetings as required, keeping up to date with mandatory training, practice policies, emails and surgery intranet.

CONFIDENTIALITY:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, surgery staff and other healthcare workers. They may also have access to information relating to the surgery as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the surgery may only be divulged to authorised persons in accordance with the surgery policies and procedures relating to confidentiality and the protection of personal and sensitive data.

HEALTH & SAFETY:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the surgery Health & Safety Policy, the surgery Health & Safety Manual, and the surgery Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to Surgery guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Actively reporting of health and safety hazards and infection hazards immediately when recognised. Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role. Undertaking periodic infection control training (minimum annually). Reporting potential risks identified.

EQUALITY AND DIVERSITY:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Surgery procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

PERSONAL/PROFESSIONAL DEVELOPMENT:

The post-holder will participate in any training program implemented by the Surgery as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

QUALITY:

The post-holder will strive to maintain quality within the surgery, and will:

Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance. Work effectively with individuals in other agencies to meet patients' needs. Effectively manage own time, workload and resources.

COMMUNICATION:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise people's needs for alternative methods of communication and respond accordingly.

CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES:

Apply surgery policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect your work. Participate in audit where appropriate.

PERSON SPECIFICATION

Qualifications

Essential

GCSEs in English and Mathematics or equivalent

Experience

Desirable

Minimum of 12 months experience in a similar role in General Practice or hospital environment

Experience in read coding. Experience in scanning documents and summarising. Experience in producing prescriptions electronically and on paper. Knowledge of System1 or equivalent Good knowledge of medical terminology

Skills

Essential

Excellent communication skills including professional telephone manner. Strong IT skills including use of email and MS package's

Personal Attributes

Able to work on own initiative as well as part of a team. Ability to work under pressure and prioritise appropriately. Smart in appearance Maintain a positive approach. Good sense of Humour High energy levels Concise Practical Confident Resilient Consistent Willingness to accept change. Caring nature and interest in the Health Sector
The nature of this post may undoubtedly change. As such, flexibility is essential. The post holder is required to carry out any duties that may reasonable be requested from partners, management team or line managers. No can give a complete account of all aspects of the post. Therefore, from time to time the demands of the organisation will require adjustments in the responsibilities of the post. No such adjustments, however, may be made without the agreement of the Partners, Management Team without full consultation with the post-holder.

Please see our website www.honitonsurgery.nhs.net for our up-to-date privacy notice.

Please note that should this vacancy attract sufficient interest it may be necessary to close the vacancy at an earlier date. We therefore suggest that you apply at an early stage to avoid disappointment.

Job Types: Full-time, Part-time, Permanent

Pay: 12.58 per hour

Expected hours: 20 - 37.5 per week

Benefits:

Company pension Employee discount Free flu jabs Health & wellbeing programme Sick pay
Experience:

Primary Care Administration: 1 year (preferred)
Work Location: In person

Application deadline: 23/07/2025
Reference ID: CC001