Job Description

Care Co-Ordinator / Medical Administrator is a key front-line position responsible for managing the first impressions of the practice. This role involves greeting patients, managing communication between patients and medical staff, and facilitating patient access to appropriate healthcare services efficiently. Care Co-Ordinator / Medical Administrator plays a crucial role in guiding patients through the complexities of healthcare interactions, ensuring they receive timely and appropriate care.
Key responsibilities include scheduling appointments, managing patient records, answering phone calls, and providing patients with information about healthcare services. Care Co-Ordinator / Medical Administratorwill ensure that all patient interactions are handled with empathy and efficiency, maintaining confidentiality and compliance with healthcare regulations. This position requires excellent communication skills, strong organisational abilities, and a patient-centric approach to service delivery.
Main duties of the job
Patient Interaction and Support:
Front Desk Management
Appointment booking
Telephone Enquiries
Administrative Responsibilities:
eConsultations.
Patient Records Management
Summarising
Coding and scanning
Any other administrative work as required.
Communication and Coordination:
Care Navigation
Facility Support:
Resource Management
Safety Protocols
Quality Improvement:
Feedback Collection
Service Enhancement Initiatives
Professional Development:
Training Participation
Miscellaneous:
The Practice recognises that the role above is wide and varied is evolving in nature. Therefore, this job description is not intended to be exhaustive and there will be other tasks and duties that the post holder will be expected to perform within what is ordinarily expected of this role.
About us
Coleridge Medical Centre is part of The Fuller and Forbes Partnership, a primary care provider with practices currently in Devon, Leeds, Burnley and Gateshead. The practice has approximately 16,000 patients and a multidisciplinary team comprising GPs, ANPs, Nurses, Healthcare Assistants, and a GPA. We strive to fulfil our practice values of approachability, teamwork, communication and respect.
Date posted
02 April 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A2381-25-0010-CMC
Job locations
Coleridge Medical Centre
Canaan Way
Ottery St. Mary
Devon
EX11 1EQ
Job description
Job responsibilities
A wide range of patient facing services and administrative duties.
Full job description can be found under supporting information. Job description
Job responsibilities
A wide range of patient facing services and administrative duties.
Full job description can be found under supporting information.
Person Specification
Experience
Desirable

• Experience in a receptionist or customer service role, preferably in a healthcare setting
• Experience with medical terminology and understanding basic healthcare operations

• - Excellent communication skills (written / oral)
• - Strong IT skills
• - Clear, polite telephone manner
• - Competency in MS Office and Outlook
• - Effective time management
• - Accuracy and attention to detail
• - Ability to follow policy and procedure
• - Flexibility to work outside of core hours, including Saturdays as part of a shared rota when required

• - SystmOne clinical software user skills
• - Ability to work autonomously and with a team
• - Problem-solving, initiative and analytical skills

• GCSE grade 4 - 9 (A to C) in English & Maths

• NVQ Level 2 in Health & Social Care

• Experience in a receptionist or customer service role, preferably in a healthcare setting
• Experience with medical terminology and understanding basic healthcare operations

• - Excellent communication skills (written / oral)
• - Strong IT skills
• - Clear, polite telephone manner
• - Competency in MS Office and Outlook
• - Effective time management
• - Accuracy and attention to detail
• - Ability to follow policy and procedure
• - Flexibility to work outside of core hours, including Saturdays as part of a shared rota when required

• - SystmOne clinical software user skills
• - Ability to work autonomously and with a team
• - Problem-solving, initiative and analytical skills

• GCSE grade 4 - 9 (A to C) in English & Maths

• NVQ Level 2 in Health & Social Care