Job Description

Care Coordinator & Operations Support

Location:

Reading, Berkshire

Salary:

25,000 - 28,000 per annum (depending on experience)

Additional:

On-call duties on some weekends - additional pay provided

Hours:

Full-time, permanent

Join PureSoul Care Ltd - Where Care Meets Excellence

At

PureSoul Care Ltd

, we are a

fully CQC-registered and regulated care provider

, dedicated to delivering high-quality, person-centred care across Reading and surrounding areas. Our mission is to make a lasting difference in people's lives by offering compassionate, professional, and reliable care that empowers our clients to live independently and with dignity in their own homes.

We are now seeking an enthusiastic and experienced

Care Coordinator & Operations Support

to join our growing team. This role is pivotal in ensuring the smooth day-to-day running of our care operations -- from managing rotas and supporting staff to maintaining excellent communication with clients, carers, and families.

Why You'll Love Being Part of PureSoul Care

Limitless Growth Opportunities:

We invest in our people with ongoing professional training, mentorship, and clear career progression.

Supportive & Inclusive Culture:

Join a team where your ideas are valued, your efforts recognised, and your wellbeing prioritised.

Comprehensive Development:

Gain skills not only in coordination but also in leadership, care quality, and operations management.

Meaningful Work:

Every day you'll play a direct role in improving lives and ensuring our clients receive exceptional care.

Your Main Responsibilities

As a

Care Coordinator & Operations Support

, you will play a central role in managing care delivery, supporting carers, and ensuring operational excellence. Your duties will include:

Care Coordination & Scheduling

Create, manage, and update weekly staff rotas ensuring all client visits are covered efficiently. Match care staff to clients based on skills, location, and compatibility. Respond promptly to changes, absences, or emergency cover needs -- maintaining seamless service continuity. Support in coordinating care assessments, reviews, and service plans as required.

Operations & Office Support

Provide operational support to management, ensuring smooth day-to-day office functioning. Handle client and carer enquiries professionally via phone, email, and in person. Maintain accurate care records, documentation, and databases in compliance with CQC standards. Assist with payroll preparation and invoicing processes where required. Prepare weekly reports, timesheets, and updates for management review.

Field Support & On-Call Responsibilities

Be flexible and willing to step in for emergency care calls when needed to ensure continuity of service. Participate in the on-call rota -- providing out-of-hours support on some weekends (extra pay provided). Conduct spot checks, supervisions, and field support visits to carers and clients. Support new carers in the field to ensure they are confident and delivering care to our high standards.

Compliance & Quality Assurance

Ensure all care delivery meets CQC regulations and PureSoul Care's policies. Maintain up-to-date carer files including training, DBS, right-to-work, and compliance checks. Support in internal audits, incident management, and continuous improvement activities. Promote a culture of excellence, safety, and respect throughout the organisation.

What We're Looking For

To succeed in this role, you'll need to be organised, proactive, and genuinely passionate about care.

Essential Requirements:

Minimum

2 years' experience

in a care coordination or similar role within domiciliary or home care. Full

UK driving licence

and access to a vehicle. Full

Right to Work in the UK

. Strong understanding of

CQC standards

and compliance requirements. Excellent

communication and organisational skills

. Ability to remain calm under pressure and handle emergencies professionally. Confidence using IT systems (care management software, Excel, Word, email, etc.).

Desirable:

NVQ Level 3 in Health & Social Care or equivalent qualification. Previous experience supporting payroll, invoicing, or administrative duties. Knowledge of the local Reading area and surrounding communities.

What We Offer

Competitive salary 25,000-28,000 per annum (depending on experience). Additional pay for weekend or on-call duties. Continuous professional development and training. Supportive management and a friendly working culture. Opportunities for progression within an expanding CQC-registered care organisation. 28 days annual leave (inclusive of bank holidays).
Job Types: Full-time, Permanent

Pay: 25,000.00-28,000.00 per year

Benefits:

Company events Company pension Employee discount On-site parking Referral programme
Work Location: In person