Job Description

Job summary

We are recruiting a Care Co-ordinator to work at Eastfield Medical Centre

The role will suit an enthusiastic individual who is able to work collaboratively across the team and be keen to deliver within the evolving role of the network.

You will work with both patients and healthcare professionals to ensure seamless, organised, and effective care.

The ideal candidate will:

have experience of working with people with complex social and health needs,

be committed to supporting individual decision making and a person-centred approach,

have experience of working with voluntary and community organisations.

Be able to adjust at short notice the needs of the role.

Main duties and responsibilities of the job

Working closely with the Practice team

To support the social prescribing team obtaining information from patients and signposting services.

To support existing projects to provide cover as and when required.

To provide administrative support for various projects as and when directed.

To keep accurate records using agreed systems and contribute to project evaluation.

Achieve agreed performance targets and participate in regular supervision and personal reviews.

Engage in training, identify personal and professional development needs and continuously seek to refresh knowledge in relation to the job.

Cooperate in the formulation and development of systems for monitoring and evaluating the work of the organisation.

Provide information for and contribute to the administration of communications media as appropriate.

Where required and appropriate refer people back to other health professionals within the primary care network.

Support staff within the Practice information about local voluntary and community resources and how patients can access them.

Treat with confidentiality any information about any organisation, its staff, trustees or clients that is sensitive, personal or private.

Cover the work of colleagues during holidays or absences.

Safeguarding:

Be responsible for and committed to safeguarding and promoting the welfare of adults-at-risk (vulnerable adults), children and young people and for ensuring that they are protected from harm.

Be aware of your duties and responsibilities regarding current legislation and adhere to our policies and procedures on Child Protection and Safeguarding Adults.

Recognise the types and signs of abuse and neglect.

Ensure the Safeguarding Lead is alerted to, and kept fully informed of, any concerns you may have in relation to safeguarding adults, children and young people in a timely manner.

Stay up to date with safeguarding training requirements as per business guidelines and professional registrations etc.

Learning and development:

You will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in individual performance reviews, including maintaining a record of own personal and/or professional development.

Working in conjunction with senior management, assess own learning needs and undertake learning as appropriate.

Develop and utilise a written Personal Development Plan.

Make effective use of learning opportunities within and outside the workplace, evaluating their effectiveness and feeding back relevant information.

Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments.

Undertake mandatory and statutory training as required.

Team working:

Assist and support your line manager to provide a quality service.

Provide cover for members of your team during periods of sickness and annual leave.

Support and facilitate change as requested.

Undertake additional tasks as required within your general role.

Understand own role and scope in the organisation and identify how this may develop over time.

Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.

Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice.

Participate in team activities that create opportunities to improve customer care.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.

Participate and support local projects as agreed with the management team. Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence of those taking on delegated duties.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this , you may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. You may also All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues or other healthcare workers may only be divulged to authorised persons in accordance with policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

You will assist in promoting and maintaining your own and others' health, safety.

Using personal security systems within the workplace according to guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality and Diversity:

You will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of customers, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Quality:

The post-holder will strive to maintain quality, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Effectively manage own time, workload and resources.

Work within own limitations and experience.

Be aware of and co-operate with audit.

Contribute to the achievement of the highest possible quality standards such as the QOF.

Proactively initiate quality improvement projects.

Work with the Registered Manager to ensure the organisation achieves the required CQC standards.

Work effectively with individuals in other agencies to meet patient's needs.

Portray a professional image at all times.

Communication:

The post-holder should recognise the importance of effective communication within the team.

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise people's needs for alternative methods of communication and respond accordingly.

Other:

This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you. Your job title and job description may be amended by the Director of Workforce/Partners, including any additional duties that may be required. You will need to be flexible in developing the role to provide the best possible care to patients.

Person Specification

Qualifications

Essential

Achieved grade C or above, in English and Maths GCSE or equivalent.

Desirable

NVQ Level II (Health and Social Care) or equivalent experience.

Formal training working with vulnerable individuals.

Experience

Essential

Previous experience working with the general public.

Experience of working autonomously and part of a team.

Experience of working with vulnerable individuals

Desirable

Experience of working with individuals with long term conditions.

Evidence of working within a multidisciplinary team.

Experience of working without direct supervision.

Knowledge and Skills

Essential

Ability to recognise and respond appropriately to risk and safeguarding concerns.

Knowledge around importance of confidentiality and data protection.

Good communication and interpersonal skills, including an ability to build rapport and establish good one to one relationship.

Ability to deal with challenging behaviour and difficult conversations.

Be able to offer support in a person centred and non-judgmental way.

Ability to effectively manage a variable workload.

Ability to maintain accurate and concise records.

Ability to provide information effectively.

Good IT skills and proficient in the use of various Microsoft packages.

Desirable

Ability to use data bases and produce reports.

Additional Attributes

Essential

Willingness to work and travel across all Practice's within the PCN.

Have a full, clean driving license and have access to a car during all contractual hours.

Ability to work flexibly in an innovative and developing role.

Job Type: Part-time

Pay: 13.50 per hour

Expected hours: 25 per week

Schedule:

Day shift No weekends
Work Location: In person