We have an exciting opportunity for a Care Engagement Manager to join us at Visiting Angels South East London.
Candidates must possess
strong organisational
and
communication skills
, demonstrate a
proactive
,
can-do attitude
, and be
confident working both independently and as part of a team
. This would be an excellent opportunity for an experienced Care Manager, Deputy Care Manager, or Care Coordinator to progress and grow with our company.
At Visiting Angels, we believe that actions speak louder than words and that to deliver quality home care a provider must redefine their systems and procedures. Our business is one of the UK's first carer centric organisations.
Our approach delivers unrushed, consistent high-quality home care from caregivers who want to care and who work within an organisation which allows them 'time to care'. How well we treat our staff speaks for itself.
? Implement and maintain the standards required by legislation related to the registration of Visiting Angels.
? To be accountable for the development, growth, and operational performance of the branch, ensuring that the business grows sustainably in line with commercial targets and KPIs.
? Participate in evaluation of Visiting Angels against agreed organisational goals, business, and quality objectives. This will take place during regular Management Meetings.
? Develop and manage relationships with customers, their families and third parties to increase the care business.
? To provide excellent customer service to all existing and new customers
? Provide leadership, coaching and support to the branch team.
? Ability to travel to various locations throughout the working day when required.
? Complete all mandatory and other relevant training, as and when required, to maintain best practice and seek opportunities for self-development.
? To participate in an on-call roster dealing with emergencies and co-coordinating cover for unplanned absence to always maintain a safe service.
? Flexibility to support the business when the need arises to include and evening and weekend availability.
Desirable Skills, Experience & Qualifications:
? A thorough understanding of the Care Act, CQC's Essential Standards, KLOE's and other relevant standards applicable
? Excellent understanding of the regulatory responsibilities of a Care Manager and the law relating to domiciliary care services
? Experience of the care sector preferably with operational management responsibility including managing and developing an effective staff team, including recruitment, training, supporting and supervising staff
? To promote and support marketing and business development, maintaining compliance and measuring quality.
? Support a work atmosphere which promotes a high quality of work life; and maintains a culture of performance and excellence.
? NVQ Level 4 or willing to work towards it.
? In addition to these functions, you maybe required to carry out such duties as may reasonably be required.
Benefits:
?? Competitive Salary depending on experience
?? Working with a 2024 Top 20 Home Care Provider in London (awarded by Homecare.co.uk)
?? Fast growing branch (if you're competitive and wants to grow) and we treat our staff well (look at our socials)
?? Learn from an amazing team with a wealth of knowledge
?? Massive opportunities for career growth as we are looking at acquiring other territories
?? Call us to discuss more!
Job Types: Full-time, Permanent
Pay: 30,000.00-34,000.00 per year
Benefits:
Company events
Company pension
On-site parking
Work Location: In person
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