Job Description

We are looking for an organised, empathetic, and reliable Admin Worker to join our dedicated team at Star Care Lodge, a high-quality residential and supported living care provider in Gillingham. This role is a key behind-the-scenes position supporting the smooth and effective operation of our care home, with a special focus on ensuring that our administrative, scheduling, communication, and compliance systems run to the highest standards.

About Us
Star Care Lodge specialises in supporting adults with mental health diagnoses, offering compassionate and person-centred care in a safe, inclusive, and nurturing environment. Our mission is to empower individuals on their journey to recovery and independence.

About the Role
This role is ideal for someone with strong administrative skills, excellent organisation, and a passion for supporting mental health care delivery through efficient and compassionate service. Experience working with people with mental health diagnoses is essential, as is the ability to understand and empathise with the needs of our residents.

You will be instrumental in ensuring our values are embedded in every aspect of our work:

We are inclusive

. People with mental health are at the heart of everything we do

We are caring

. We treat everyone with respect and kindness.

We are seeking someone who is open, compassionate, and committed to delivering high-quality support through effective administration. The ideal candidate will value inclusivity and treat everyone with dignity and respect, while showing empathy and understanding for the challenges faced by those living with mental health conditions. A professional and collaborative approach, combined with a willingness to learn and adapt, is essential to maintaining a supportive and efficient care environment.

Requirements

Experience:

Previous administrative or office support experience is desirable, ideally in a healthcare or social care setting. Experience supporting individuals with mental health conditions is essential.

Qualifications:

GCSEs or equivalent required. Further qualifications in business administration or healthcare admin are a plus.

Skills:

Excellent communication, IT literacy (especially in Microsoft Office), time management, and attention to detail.

Flexibility:

Willingness to support across multiple services and adapt to changing administrative needs.

Confidentiality:

Strong understanding of data protection and safeguarding practices.

Enhanced DBS Check:

An enhanced Disclosure and Barring Service (DBS) check will be required.
Key Responsibilities

Provide administrative support to the care team, including filing, data entry, and maintaining accurate resident records. Answer phone calls and emails, and handle general enquiries from families, professionals, and staff. Manage staff rotas, shift changes, and appointment scheduling in coordination with team leaders. Support with onboarding and DBS checks for new team members. Maintain office supplies, update care logs, and ensure paperwork is filed in line with GDPR and CQC standards. Assist in preparing documentation for audits, reviews, and staff training. Help coordinate meetings, take minutes, and distribute relevant information to staff. Communicate effectively with colleagues, residents, and external professionals to support smooth day-to-day operations.
Benefits

Full training and ongoing professional development Employee Assistance Program for health and well-being support Opportunity to contribute to the delivery of high-quality mental health care Career progression within a growing organisation
*We are an Equal Opportunities Employer.

*No agencies.

Job Type: Permanent

Pay: 12.50-13.00 per hour

Expected hours: 37.5 per week

Benefits:

Company pension Employee discount Free parking Referral programme
Schedule:

8 hour shift Monday to Friday
Application question(s):

Do you have any experience working with mental health? If you do, how long have you worked with mental health?
Education:

GCSE or equivalent (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: SCL/admin