Job Description

We are looking for professional Health Care Navigators to join our growing team. As a Health Care Navigator, you will excel in providing first-rate customer care and have great interpersonal skills at the front desk and on the telephone. You must be a team player with excellent communication skills, telephone manner and have the ability to work under pressure.

You will be the first point of contact for all visitors to the practice and will be expected to follow the practice mission statement of always aiming to provide high quality primary care services through an ethos of continuous learning and reflection. Care Navigators will always be expected to be professional, helpful and understanding of our patients needs.

The post-holder is responsible for:

Answering the telephone

Manage online requests

Dealing with all enquiries from patients attending the Surgery

Booking and cancelling appointments

Booking in patients arriving for appointments

Dealing with non-clinical enquiries regarding prescriptions

Recording home visit requests

Tidying up waiting area and clinicians' rooms

Filing of notes, correspondence, results etc.

Taking results via the telephone from hospitals

Telephoning patients with results/scans etc., at the Doctor's request

Telephoning patients when necessary

Attending staff Practice meetings

Chaperoning for patients when necessary

Using SystmOne to send internal tasks, access patient records, send internal and external messages, write patient correspondence etc.

You will need:

Strong inter-personal and prioritisation skills.

To be committed to delivering a quality service, be a team player and proactively identify continuous improvement opportunities and implement them.

To plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery of the Practice.

To engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support.

General Practice and SystmOne experience is preferable.

Job Types: Full-time, Permanent

Pay: From 12.00 per hour

Expected hours: 37.5 per week

Benefits:

Company events Company pension Free parking On-site parking
Schedule:

Monday to Friday
Work Location: In person

Reference ID: Care1