To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practice's multidisciplinary team.
Due to a retirement an opportunity has arisen for a care navigator, who will be undertaking reception duties as part of the role, supporting the practice team in delivering a polite and professional service to the entitled patient population.
The successful candidate will be working a minimum of 25 hours/week, daily Monday to Friday as per the staff rota and must work as part of the team and be flexible to cover colleagues' annual leave/absence. Surgery hours are 8.00am to 6.30pm. Rota hours will include a mix of 8.00am starts and 6.30pm finishes. Salary is dependent upon experience. We offer NHS Pension.
Responsibilities
There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels. The tasks include but are not limited to:
Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
Answer incoming phone calls, transferring calls or dealing with the callers' requests appropriately
Process patient requests for appointments
Process repeat prescription requests
Initiate contact with and respond to requests from patients, team members and external agencies
Use EMIS clinical system, Docman, AskmyGP, AccuRx plus any new systems to manage patient care
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patients' healthcare records as necessary
Direct requests for information, e.g., SAR, insurance/solicitors' letters and DVLA forms, to team members
Manage all queries as necessary in an efficient manner
Monitor and maintain the reception area
Support all clinical staff with general tasks as requested
Undertake all mandatory training and induction programmes
Contribute to public health campaigns (e.g., flu clinics) through advice or direct care
Support the practice non-clinical team, providing cover during staff absences
Action incoming emails when necessary
Scan patient-related documentation and attach scanned documents to patients' healthcare records
Experience
Experience of working in a primary care environment - desirable
Experience of working with the public - essential
Experience of working in a healthcare setting - desirable
Skills
Excellent communication skills (written and oral)
Strong IT skills
Clear, polite telephone manner
Competent in the use of MS Office
Effective time management (planning and organising)
Ability to work as a team member and autonomously
Good interpersonal skills
Ability to follow clinical policy and procedure
Personal qualities
Able to communicate effectively and understand the needs of the patient
Punctual and committed to supporting the team
Motivated
Flexible and cooperative
Polite and confident
Other requirements
Disclosure Barring Service (DBS) check
The Partners reserve the right to review applications throughout the advertising period, so early application is encouraged.
Job Type: Part-time
Pay: From 12.21 per hour
Expected hours: No less than 25 per week
Benefits:
Company pension
Schedule:
Monday to Friday
Application question(s):
Are you able to work each day Monday - Friday on a weekly rota, either 8.00am starts or 6.30pm finish times? There are no options to work part of the week.
How far do you live from the Surgery postcode, M29 8FL?
Do you use computers daily, to input information, as part of your current job?
Work Location: In person
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