Job Description

Become a Care Navigator at Watton Medical Practice

Are you ready to make a real difference in people's lives--every single day? Watton Medical Practice is excited to offer a rewarding opportunity to join our reception team as a Care Navigator.

This isn't your typical front desk role. As a Care Navigator, you'll be at the heart of our patient experience, helping individuals access the care they need with compassion, clarity, and confidence. You'll work closely with patients, clinicians, and the wider practice team to ensure every interaction is smooth, supportive, and solution-focused.

What You'll Be Doing:

Welcoming patients and visitors with warmth and professionalism, creating a calm and friendly environment. Handling incoming calls and website queries, offering clear guidance and empathetic support. Managing appointments and maintaining accurate patient records with precision and care. Navigating patients to the most appropriate services and clinicians based on their needs. Proactively inviting patients for health checks, immunisations, and other eligible services. Supporting the clinical team with administrative tasks and contributing to a seamless care journey.

Why This Role Matters:

You'll be a key player in ensuring our patients feel heard, respected, and well cared for. Whether it's helping someone book a vital appointment or guiding them through their care options, your work will have a direct impact on their health and wellbeing.

What We're Looking For:

A calm, confident communicator who thrives in a busy environment. Someone who's passionate about helping others and solving problems. A team player with excellent attention to detail and a proactive mindset.
If you're ready to bring empathy, energy, and excellence to every patient interaction, we'd love to welcome you to our team.

Job Types: Full-time, Permanent

Pay: 12.30 per hour

Benefits:

Company events Company pension Employee discount Free flu jabs Free parking On-site parking Store discount
Education:

GCSE or equivalent (required)
Experience:

Customer service: 1 year (preferred)
Work Location: In person

Application deadline: 05/10/2025