Job Description

We are seeking a compassionate and organised individual to join our team as a Care Navigator.

As a Care Navigator at Ivy Medical Group, you will play a vital role in supporting patients by helping them access the right care and services. You will work closely with healthcare professionals to ensure a seamless and coordinated care experience for our patients.

Main duties of the job

Key Responsibilities:

Patient Care - Signposting

: Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition

Patient Support:

Act as the main point of contact for patients using our online services, guiding them through their healthcare journey and assisting them in navigating the services available to them ensuring the patient receives the most appropriate care that they need.

Practice Support

: Support the practice clinical team with coordinating the outcomes for patients.

Administrative Duties

: Handle patient records, schedule appointments, and support other administrative tasks related to patient care. Ensure that all interactions are logged accurately in the system.

Overview of your organisation

The Ivy Medical Group has 6500 registered patients. We are located in the village of Burton Joyce and form an important part of the community. We are a friendly, supportive and hard working team who are passionate about patient care.

Why Join Us?

At Ivy Medical Group, we are committed to providing high-quality care and support to our patients. As a Care Navigator, you will have the opportunity to make a real difference in peoples lives while working in a supportive and dynamic environment.

If you're passionate about patient care, enjoy problem-solving, and want to be part of a forward-thinking healthcare team, we would love to hear from you!

he following are the core responsibilities of the care navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.

a. Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition

b. Process patient requests for appointments

c. Process all online requests

d. Initiate contact with and respond to requests from patients, team members and external agencies

e. Input data into the patients healthcare records as necessary, enter read/SNOMED CT code data

f. Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team

g. Manage all queries as necessary in an efficient manner

h. Carry out system searches as requested

i. Maintain a clean, tidy, effective working area at all times

j. Support all clinical staff with general tasks as requested

k. Undertake all mandatory training and induction programmes

l. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Contribute to public health campaigns (e.g., flu clinics) through advice or direct care

In addition to the primary responsibilities, the care navigator may be requested to:

a. Participate in practice audit as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

c. Action incoming emails when necessary

d. Scan patient-related documentation and attach scanned documents to patients healthcare records

e. Complete opening and closing procedures in accordance with the duty rota

f. As required, support in the process of repeat prescriptions, ensuring that they are processed accurately and efficiently

Job Types: Full-time, Part-time

Pay: 24,275.00-25,000.00 per year

Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 15/06/2025