Job Description

Location:

Park Surgery, Newport

About the Role

We are looking for a friendly and reliable

Care Navigator / Receptionist

to join our supportive team at Park Surgery. As the first point of contact for our patients, you'll play a vital role in helping people access the right care and ensuring the smooth running of our busy reception.

Key Responsibilities

Welcome patients and visitors in a professional and approachable manner. Answer and manage telephone calls, email enquiries, and face-to-face queries. Book, amend, and manage appointments accurately. Support patients by signposting to the most appropriate clinician or service. Process and manage documentation, including scanning, filing, and handling post. Keep patient records up to date using our clinical systems. Maintain an organised and welcoming reception area.

Hours & Contract

Flexible hours available - to be discussed at interview.

Shifts may fall between

08:30 and 18:30

Monday to Friday.

Salary & Benefits

NHS pension scheme. Paid annual leave (plus bank holidays). Ongoing training and development opportunities. National wage

Person Specification

Previous experience in reception, customer service, or healthcare (desirable but not essential - full training provided). Excellent communication skills, both face-to-face and on the phone. Confident with IT systems and quick to learn new software. Calm, empathetic, and able to multitask in a busy environment.

Why Work With Us?

At Park Surgery, we pride ourselves on being a welcoming, supportive team. You'll be part of a practice that values both staff wellbeing and high-quality patient care.

How to Apply

Please send your CV and a short covering letter to our practice management team, explaining why you'd be a great fit for this role. Early applications are encouraged as the position may close once filled.

Job Types: Part-time, Permanent

Pay: Up to 12.21 per hour

Expected hours: No less than 20 per week

Education:

GCSE or equivalent (preferred)
Language:

English (preferred)
Work Location: In person