Job Description

Care Navigate - Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Responsibilities:

o Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

o Deal with all general enquiries, explain procedures and make new and follow-up appointments.

o Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

o Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

o Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

o Enter requests for home visits into the computer, ensuring careful recording of all relevant details and where necessary refer to duty doctor/ANP.

o Action, repeat and acute prescription requests and ensure that they are ready for collection by the patient within 48 hours, or sooner if appropriate, through the computer system

o Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.

o Advice patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

o Enter patient information on to the computer as required.

Premises:

o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager or Reception Manager
Job Type: Permanent

Pay: 12.50 per hour

Expected hours: 15.5 per week

Benefits:

Free parking
Work Location: In person