Job Description

Care Navigator/ Medical Receptionist

Overview of Role - Main Duties

You will be actively involved in coordinating all aspects of the patient journey and will help us improve patient experience and operational efficiency. You will use your skills in communication to join up patient care across our internal teams, external agencies, and partner organisations.

This role is an essential part of our evolving dynamic and forward-thinking surgery, working to provide enhanced care experience to patients with a view to improving health inequalities.

Overview of Victor Street

We serve a community of 12,200 people in the West of Southampton in an urban area, and pride ourselves in delivering patient-first care alongside ambitious and innovative clinical and strategic leadership

Our clinical team consists of 6 GPs, 3 Advanced Nurse Practitioners who deliver a mix of same day and long-term condition care, and do our acute home visits, and an excellent Practice Nursing Team who take the lead on managing long term conditions.

Our team play a vital role in delivering a 'healthy Southampton for all' by 'providing the best possible quality service for our patients within a confidential and safe environment by working together.'

Victor Street Surgery, Victor Street, Southampton, SO15 5SY
Victor Street Surgery are Part of Southampton West Primary Care Network https://www.victorstreetsurgery.nhs.uk/

General

Care Navigation: signposting patients to appropriate health and social care services General Reception duties: operating busy telephone lines, greeting patients, responding to enquiries, both virtually and in person, and appointment coordination Facilitating patient safety and comfort around the surgery Prescription requests New patient registrations Processing of documents i.e., discharge summaries, clinic letters, patient correspondence Liaising with healthcare professionals and external agencies Taking payments for non-NHS work Filing Workflow and scripts - basic tasks Scheduling patient follow ups Processing basic referrals i.e., Domiciliary and District Nursing Care & Waste Collection Other duties as required in the support of the running of the Practice.

Team Behaviour

Actively participate in the life and development of the surgery. Actively participate in Team Huddles. Liaise externally with other agencies as appropriate.

Supervision and Support

Line Management supervision and support on a day-to-day basis from Practice Management Team and lead Partners Access to support and wellbeing services available

Person Specification

Qualifications:

Essential

Demonstrable commitment to professional and personal development Ability to use Microsoft Office applications - Word, Excel, PowerPoint, and Outlook Educated to GCSE Grade A-C maths & English or equivalent

Desirable

Enrolled in, undertaking, or have qualified in appropriate Practice Administration training

Experience:

Essential

Minimum of 1 year customer service experience

Desirable

Primary care experience. TPP SystmOne knowledge. Experience of working within multi-professional team environments.

Additional:

Essential

Comply with and actively promote VSS's equal opportunity policy. Promote our values in a positive way in keeping with VSS ethos. Support and assist the team in essential duties as required.

Employer Details:

Victor Street Surgery

Victor Street

Southampton

SO15 5SY

W: https://www.victorstreetsurgery.nhs.uk/

Schedule:

Monday to Friday between 8am and 6:30pm (shift pattern to be discussed)

Experience:

1 year customer service

Application deadline:29.09.2025

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Job Types: Full-time, Part-time, Permanent

Pay: 12.60 per hour

Benefits:

Company pension Free parking Store discount
Work Location: In person