Job Description

"Information is King"- In the fast-changing world of digital information and artificial intelligence, be a vital part of Carers Support West Sussex's goal to ensure that carers receive high quality information in a variety of formats. Help us to embrace the use of Digital Technology and Artificial Intelligence to allow carers to access information in a variety of ways acknowledging that carers may not be able to contact us during core office hours.


In the role of Carer Information Coordinator, you'll be instrumental in scoping and developing our creation of information resources, working closely with our skilled staff team to ensure that the information is accurate, relevant and well presented.


Through the work of this role, we will reach and support more carers, provide easy access to information and advice, enable better navigation of services by carers, and help carers feel better connected. Carers will be better able to find information digitally at a time that works for them.


This role works within our Information and Advice Team and provides line management to two experienced welfare benefits advisors.

This hybrid role combines remote work with occasional travel to in-person meetings and activities, which may include some weekend engagements.



Interview Dates: 19th and 20th June 2025.



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Job Role

Key Responsibilities

Content Creation and Management:

Develop and manage e-learning content and information resources for carers and staff.

Collaboration:

Work with external partners, carer service teams, comms and HR to collate information to develop to manage a range of information resources and e-learning content for staff and carers.

Co-production:

Work alongside the Engagement & Volunteer Team to explore and collate carer insights to inform and include carers in content creation.

Digital Presentation:

Ensure information is presented in a range of accessible digital formats and is disseminated to a range of stakeholders through a range of on and offline media, including an e-learning platform.

Awareness Raising:

Raise awareness of Carers Support West Sussex and the services offered to carers

Trend Spotting:

Horizon scan to spot social and news trends and understand developing opportunities for new ways to share information

Line Management:

Provide day-to-day operational management of two Benefit Advisors, ensuring that KPIs are met, and carers receive a high-quality service in line with latest administrative and legislative guidance.
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Employee Benefits

Healthcare and Employee Assistance Programme with perks and discounts. Holidays 33 days increasing to 35 days after completion of two years and 36 days after 5 years of service (Inclusive of Bank Holidays). Flexible hours available to help work around your commitments. Remote/Hybrid working with occasional visits to our offices or venues in West Sussex. Team of kind and caring colleagues.
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Before you keep reading

Please do not see everything in this job advert as a "Must Have", but rather a guiding list of what we are looking for. We know no candidate will be the perfect match for all we have mentioned in this advert, so do not be afraid to apply if you feel you are close to the brief but not "Spot On". For example, some of our wonderful Carer Wellbeing Workers come from a non-social care background and they do amazingly well!


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Our Culture and Diversity

At Carers Support, we are building an

inclusive workplace

where

everyone can do their best work

and

be proud to belong

.


We believe that talent is distributed to all of us in equal measure and our differences are a strength not a weakness.

We recruit for potential, not perfection.

At Carers Support West Sussex, we value everyone's unique history. Our doors are open to individuals of all races, religions or beliefs, abilities, ages, nationalities or citizenships, ethnic origins, marital, domestic or civil partnership statuses, sexes, sexual orientations, family structures, and gender identities.


The carers we support come from such different walks of life that we are particularly interested in attracting candidates from similarly diverse backgrounds, including

Asian, Arab, Black, Mixed/Multiple Ethnic Groups, White Other (e.g. Eastern European, Gypsy, Roma)

and

any other Ethnic minorities

. If you have any feedback or suggestions about anything in relation to this job advert, we would love to hear from you at hr@carerssupport.org.uk.#####

Values we are looking for in Candidate

We are focused

, putting carers at the heart of everything we do.

We act together

, working with and for carers, the communities they live in and the people that can make a difference to them.

We are leaders

, working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved.#####

We are committed to behaviours that support

Quality

- the highest practical level we can reach in outcomes, learning and behaviour

Inclusivity

- respecting people, cultures, and organisations

Caring

- improving quality of life and influencing behaviour change

Integrity

- operating with honesty and reliability

Loyalty

- long-term committed partnerships and co-operation

Innovation

- driving our service development and our will to succeed


If you are still unsure if our organisation is a good fit, have a look at our

Good Place to Work page

and the results of our recent engagement survey. We can't wait to hear from you!




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Disclaimers

Please note

we reserve the right to close this role prior to the stated end date

, should we receive a sufficient number of applications. Please apply as soon as possible to be considered.