Job Description

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then

Citizens Advice Mid Mercia

is the organisation for you

.

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won't turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are looking for a part-time

Carer Support Worker

to join our Universal Services for Carers Team.

apply here:

https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/

You will work collaboratively to assist in improving the wellbeing of unpaid informal carers and their families. Identifying needs and aspirations, increasing support networks to support them in their often difficult and challenging role.

You will provide a person centred service within a think family approach with an aim to offer support, navigation of services, signposting and information. You will engage with carers, partner agencies and professionals to strengthen pathways and increase carer identification / self-identification. The role will ensure we have visibility within communities by providing a range of support, information and signposting.

Experience is not necessary, but we are looking for someone who:

Has excellent communication skills*
Can manage own time effectively with a keen eye for detail*
Has worked in a public-facing role*
Is experienced in working with a diverse range of people and providing a welcoming environment for clients*
Has an understanding of the issues affecting society and their implications for clients and service provision*
Is in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary*

Full training and support will be given to the successful candidate to enable them to carry out their role

Responsibilities / Key Tasks:

To work within a structured process in dealing with new and existing carers, which records and monitors a carers' journey*
Work with partner agencies and professionals to raise awareness and increase carer identification*
Have visibility within communities and ensuring support is accessible to all. This could include, telephone support and health settings such as hospitals, outreach locations across Derby City.*
Working alongside Hospital Liaison Workers to ensure we are providing timely support to those whose loved ones have been admitted to hospital / recently discharged from hospital*
Offer an inclusive accessible service to all carers; including those carers who may not access support otherwise. This includes underrepresented carers, carers of all ages and carers from minority communities*
Empower carers and their families to enable autonomy, encouraging tapping into existing networks and surrounding community support*

What we offer in return:

28 days entitlement

plusbank holidays pro-rata Opportunities for further training and continuous professional development Internal progression opportunities Supportive environment Remote/flexible working opportunities, subject to management approval Paid DBS application, where applicable 5% pension contributions 3 month's full contractual pay for maternity, upon meeting qualifying criteria Potential additional permanent contracted hours, where the organisational need exists
We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and Telus Health Employee Assistance Programme for all staff and volunteers.

The essentials

Salary: 25,741 FTE per annum (full time equivalent for 37.5 hrs per week) Hours: 20 hours per week Location: Hybrid Working - flexibility approach either from one of our offices, outreach locations and from home depending on service needs Contract: fixed-term until 31 August 2025 Start date: 1 September 2025 Closing date: when a suitable candidate is found
Please visit our website to find the

full

and Person Specifications for this role and a helpful

Candidate Guide

on our recruitment process - https://www.citizensadvicemidmercia.org.uk/vacancies

To apply

- applications only via our website

apply here:

https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/

Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 15 working days, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.

We are a Disability Confident Employer

Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.

Job Types: Part-time, Fixed term contract
Contract length: 12 months

Pay: 25,741.00 per year

Expected hours: 20 per week

Benefits:

Casual dress Company events Company pension Enhanced maternity leave Health & wellbeing programme Sick pay Work from home
Schedule:

Monday to Friday
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Derby DE24 8BF

Expected start date: 01/09/2025